Job description

Job responsibilities

We are seeking a motivated and enthusiastic Care Navigator to support the delivery of an innovative diabetes-periodontal pilot across Barnet and Haringey. This fixed-term, part-time opportunity is ideal for individuals who are passionate about improving patient outcomes, supporting health promotion, and working collaboratively across primary care services.

The pilot aims to improve oral health outcomes for patients with diabetes by offering eligible individuals access to free dental hygiene care, while also strengthening links between GP practices and dental services through a neighbourhood-based approach.

As a Care Navigator, you will play a key role in engaging with patients, providing information and support, identifying barriers to participation, and facilitating referrals to participating dental practices. You will have meaningful conversations with patients about their health and wellbeing, helping them understand the benefits of the programme and supporting them to make informed decisions about their care.

This role offers a unique opportunity to contribute to the development and evaluation of an innovative healthcare pilot, working alongside multidisciplinary teams across primary care. You will help shape patient engagement approaches and provide valuable insight into how integrated neighbourhood working can improve population health outcomes.

We are looking for individuals with excellent communication and interpersonal skills, experience supporting patients or members of the public, and a compassionate approach to delivering person-centred care. Experience within healthcare, dental services, care navigation, patient engagement, or community outreach is desirable but not essential.

This is initially a fixed-term position linked to the pilot programme; however, there may be an opportunity for the contract to be extended, subject to pilot outcomes, funding, and service requirements.

Person Specification

Knowledge

Desirable

• Knowledge of oral health promotion or diabetes management.

Skills and Abilities

Essential

• Strong interpersonal and communication skills, with the ability to build rapport quickly, establish trust and work effectively with diverse patient groups and multidisciplinary teams.
• Good IT literacy, including experience using clinical systems, Microsoft Office applications and accurate data entry systems.
• Experience maintaining accurate, timely and confidential records of patient interactions, service activity and programme outcomes to support monitoring, evaluation and reporting requirements.
• Sound understanding of patient confidentiality, information governance and GDPR requirements, with a commitment to handling sensitive information appropriately and securely.

Desirable

• Experience working with Emis.

Experience

Essential

• Experience providing personalised patient support and education, both by telephone and face to face, helping individuals understand their oral health needs and access appropriate dental services.
• Proven ability to encourage participation, motivate behavioural change and manage sensitive conversations, particularly where patients experience barriers to attendance, treatment anxiety or other health-related concerns.
• Demonstrable experience of collaborative and team-based working, contributing positively to shared objectives and successful service delivery across organisations.

Desirable

• Experience of care navigation, patient engagement or outreach work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haringey GP Federation

Address

48 Station Road

Wood Green

London

N22 7TY

United Kingdom

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communication & Relationship Skills

Provide and receive complex information; persuasive, motivational, negotiating, training skills required.

Explains complicated issues relating to long term health conditions, legal and health and social care systems.

Works with clients and carers to support self-management, engagement in interventions and manages sensitive interactions when discussing treatment plans, interventions and topics such as advanced care planning.

Able to adapt communication style to match the clients understanding and communication

Clinical

Highly developed specialist knowledge across range of procedures underpinned by theory and experience.

Specialist knowledge of the full range of client groups plus further theoretical study

and in depth experience of legislation and policy appropriate to the setting.

Advanced skills relating to community practice supporting clients to maintain and improve functioning and management of long term health conditions.

Skills acquired through degree or equivalent plus clinical experience working with clients with complex care needs in the community or skills that can be transferred into the community setting.

Working with client groups plus further theoretical study and experience within a community environment to masters level equivalent (desirable).

Responsible for chairing regular scheduled MDT teleconferences, managing structured case discussions and keeping clear and accurate documentation.

Responsible for participating in scheduled referral triage sessions, reviewing incoming referrals, determining urgency, and allocating cases to the appropriate clinician or service.

To produce accurate and detailed reports, therapy programmes, care plans, advice and information as necessary in a timely manner, reflecting clinical expertise.

To provide specialist Moving and handling assessments for complex patients, recommending appropriate equipment in line with national and local guidelines.

Analytical & Judgemental Skills

Complex facts or situations requiring analysis, interpretation and comparison of a range of options.

Initial and ongoing assessment of service user needs taking into account a range of physiological, psychological and environmental factors.

Ability to assess urgency of clinical need and ensure client receives high quality care within appropriate time limits (urgent, standard and ongoing complex case coordination).

Plan and organise and prioritise complex activities.

Initiates and co-ordinates e.g. case conferences with multidisciplinary and agencies.

Able to chair and contribute to MDT teleconferences, MDT meetings, best interest meetings and other clinical activities (safeguarding, Datix)

Physical Skills Physical skills obtained through practice/ developed physical skills, manipulation of objects, people; narrow margins for error

Ability to move around the borough and access clients properties.

Driving (desirable)

keyboard skills

manipulation of patients clients during assessments requiring

advanced moving and handling training.

Responsibility for Patient/Client Care

Develop specialised programmes of care; provide highly specialist advice concerning care at the right time and right place by the right professional.

Ability to provide a variety of profession specific and role blurred interventions with support of MDT members; provides advice to clients, carers, and other departments/agencies departments regarding ongoing care.

Ability to co-produce client centred goals and interventions. Ability to determine when interventions have been achieved, requirement for review and ability to close cases when client stable and linked in with appropriate ongoing support. Ability to develop effective and compassionate relationships with clients and their support network, to be able to case-manage and coordinate care on behalf of the client when under the care of MACCT.

Ability to provide clinical decision making and reasoning when completing triage of referrals to the MACCT service.

Responsibility for Policy/Service Development

Propose policy or service changes, impact beyond own area.

Implements legislation and suggests changes to policies and protocols relating to which impact on working practices for staff within the MACCT service and the clients the team serves.

To act as a role model for integrated working and collaboration between professions, services and organisations to ensure the best care is provided to the client.

To actively participate in team reviews and service development projects through team meetings, Quality Improvement projects and audits.

Responsibility for Financial & Physical Resources

Responsible for authorising recommendations for equipment orders.

Supporting service managers with requesting and maintaining adequate stock levels of equipment and resources required to provide safe and effective care.

Leadership

Day to day supervision; clinical supervision; training in own discipline

Allocates work to other MDT staff through agreed pathways/processes.

Provides regular clinical supervision to one or more junior service members.

Engages and actively participates in reflection and continuing professional development in professional and operational supervision.

Provides practical training to other MDT staff and ensures annual student placement support.

Maintains clinical portfolio professional registration and professional body membership.

Responsibility for Information Resources Record personally generated information

Maintains client records and statistics as necessary and expected with the service.

Adheres to all information governance policies and mandatory training.

Person Specification

Education & Qualifications

Essential

• Degree/Diploma in Physiotherapy
• Registered member of the Health & Care Professional Council

Desirable

• Post-registration clinical course/workshops covering the following areas: Manual

Knowledge & Experience

Essential

• Significant post - graduate clinical experience of working with individuals with complex needs and the effects of this on the individuals/ carers/ family.
• Commitment to effective multidisciplinary and integrated approached to working.
• Experience of prescribing community equipment and exercise programmes/ interventions.
• Experience of research and audit
• Supervision experience of: junior staff; students; rehabilitation assistants
• Specialist knowledge of a range of appropriate falls management approaches in order to formulate client specific treatment plans

Desirable

• Experience in an acute setting and/or the community.
• Experience of cross organisational working.
• Experience of presenting information to a variety of audiences.

Skills and Abilities

Essential

• Willingness to embrace innovative working practices e.g. role blurring, cross organisational boundary working.
• Ability to work flexibly and respond to unpredictable, challenging work environments.
• Leadership Skills
• Fluent in written and spoken English and IT literate

Values

Essential

• Commitment and demonstrable evidence of working towards the Whittington health ICARE values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Lordship lane Health Centre

236 Lordship lane,

Wood Green

N17 6AA

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking to recruit a Central Neighbourhood GP who are interested in integrated care and motivated to work across agencies to help shape a new model of neighbourhood working to improve outcomes for patients with complex needs.

The individual appointed will join in an exciting, ambitious and inclusive partnership shaping the future of integrated care in Haringey. They will work closely with clinicians, community partners and system leaders to support residents in a more connected, preventative and person-centred way.

The key aspects of each role:

1.To provide clinical input at new weekly Complex Proactive MDTs (frailty and complex LTC) within the INT model

2.To provide clinical input to the MACC neighbourhood teams

3.To provide wider INT support as a primary care link clinician

Person Specification

Experience

Essential

• Knowledge of NHS 10-year plan, Neighbourhood Health Frameworks and policy around hospital to community
• Confidence in clinical decision making and risk assessments.
• Strong experience managing patients with frailty and complex long-term health conditions, including medications management.
• Experience in working within a multi-professional and/or cross agency team.
• Experience clinically supporting and upskilling colleagues (formal educational training desirable)

Desirable

• Experience of integrated care / anticipatory /proactive care models of working

Qualifications

Essential

• Registered GP with GMC registration and RCGP certification currently working in Haringey

Desirable

• Registered GP currently working within the Central Haringey Neighbourhood

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haringey GP Federation

Address

48 Station Road

Wood Green

London

N22 7TY

United Kingdom

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients and physical assessment where applicable.

Responding to patients questions both face to face and over the phone, referring problems or queries to the pharmacist / GP if needed.

Carry out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation and long term condition reviews. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.

Participating in medication audits, paying particular attention to patients who are prescribed high-risk drugs and ensuring timely and effective monitoring is in place.

Reviewing clinical correspondence (including discharges and clinical letters) and making the appropriate medication changes and arranging appropriate follow up.

As determined by the PCN, support medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacies.

Participate in locally comissioned services or locally enhanced services as deemed appropriate by your line manager, supervisor or lead pharmacist.

Support the Clinical Pharmacists in conducting Structure Medication Reviews (SMR) and i.e. organise necessary monitoring tests prior to SMR and conduct level 1-3 medication reviews, identify concerns the patient may have such as compliance issues.

Provide expertise to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.

Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.

Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing locally or other quality improvement initiatives.

Support the PCN multi-disciplinary team to ensure efficient medicines optimisation processes are being followed.

Implement efficient ordering and return processes and reducing medication wastage.

Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).

Providing advice and information to GPs, staff, and patients to support the improvement of prescribing safety, quality, cost-effectiveness, and the appropriate use of medicines to get the best outcomes for patients.

Promotion of Electronic Repeat Dispensing (eRD) and online ordering

Develop relationships with other pharmacy professionals and members of the multi-disciplinary team to support integration across health and social care including primary care, community pharmacy, secondary care and mental health.

Support practice reception teams in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.

Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings

Support the PCN to deliver on (but not limited to): cost saving exercises, QOF and locally commissioned enhanced services.

Support the PCN in reviewing and developing practice policies for CQC requirements

Person Specification

Professional Registration

Essential

• Registration with General Pharmaceutical Council
• Evidence of continued professional development (CPD)

Qualifications

Essential

• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences

Desirable

• Completion of CPPE primary care pathway

Knowledge and skills

Essential

• Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy
• An appreciation of the nature of GPs and general practice, primary care networks and the GP contract 2020-2021
• Awareness of systems to support management of patients in a primary care setting, delivering pharmaceutical input and support in the context of pathways of care and the business of the organisation(s)
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing.
• Excellent interpersonal, influencing and negotiating skills
• Excellent written and verbal communication skills
• Experience of motivational interviewing and excellent patient medication counselling skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haringey GP Federation

Address

48 Station Road

Wood Green

London

N22 7TY

United Kingdom

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)