Job description

Job responsibilities

Core duties and responsibilities

This list of duties and responsibilities which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically:

Answer telephone calls from the general public and Healthcare Professionals in a courteous, helpful and professional manner

Accurate recording of patient data in line with GDPR protocols

Despatch home visits to BARDOC Visiting Services

Manage the bookings of Treatment Centre appointments.

Ensure effective comfort calling to patients when required

Liaise and collaborate with other external multi-disciplinary teams, such as Hospitals, Pharmacies, Nursing Services, Ambulance and Police

Any other duties reasonably falling within the nature of this post

Behaviours required

Self-motivated, well organised and proactive

Demonstrates accountability for own workload and open to learning from mistakes

A willingness to learning from others, sharing knowledge with colleagues

Is approachable and takes pride in own work

Acts with honesty and integrity through all you do

Demonstrates a flexible approach to working

Please refer to the attached Job Description for more information.

Person Specification

Qualifications

Essential

• Educated to GCSE standard or equivalent

Experience

Essential

• Experience of working with the general public
• Experienced in working with IT, databases and systems

Desirable

• Experience of a similar role

Behaviours Required

Essential

• Strong commitment to providing excellent customer care
• Good team worker and ability to work with on own initiative
• Enthusiastic and flexible
• Commitment to personal development
• Willingness to comply with business dress code
• Displays honesty and integrity
• Always demonstrate equality and diversity

Knowledge

Desirable

• Knowledge of the NHS out of hours service
• Understanding of confidentiality regulations and protocols.
• Understanding of Health and Safety regulations

Skills

Essential

• Good communication and interpersonal skills
• Ability to converse confidently and clearly in spoken English to both patients and colleagues
• Strong written communication skills
• Organisational skills
• Ability to adapt to change within the working situation
• Ability to use own initiative
• Ability to work under pressure
• IT, keyboard and telephony skills

Other Requirements

Essential

• A satisfactory Enhanced Disclosure Barring Service [DBS] check
• 2 Satisfactory references [1 from current / most recent employer & 1 character]

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

Moorgate Primary Care Centre

22 Derby Way

Bury, Manchester

BL9 0NJ

United Kingdom

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Dealing with service users in a caring, attentive and professional manner;

To work within the Reactive Falls Service Model, across Greater Manchester;

Frequent driving to and attending at the service users location within the target time, alongside a 2nd Responder, using a BARDOC vehicle;

Responding to falls calls, driving to locations such as home addresses and care homes where service users have fallen and are unable to get up;

To undertake particular physical tasks, which will include frequent lifting of service users from the floor, utilising safe manual handling procedures using equipment as required;

Frequent use of specialist equipment whilst assisting service user/service user such as lifting cushions and banana board;

Provide an appropriate post fall assessment and support to people who have fallen;

Provide basic first aid treatment in line with current practice and contact BARDOC to speak to a Clinician;

Liaise professionally and effectively with health care professionals, service users family members and care providers;

Accurately complete and process the required paperwork and computer records in a timely manner as required;

Inspect and record conditions of the BARDOC vehicle at the start and finish of shift; ensuring the vehicle is properly maintained and roadworthy daily prior to starting the shift.

Report damage/defects to specialist equipment/vehicle including losses to the Service Manager/Overnight Supervisor on shift.

Wear the appropriate personal protective equipment/work wear [PPE] at all times when providing the service;

The collection of feedback from service users;

Escalate any identified safeguarding concerns to a BARDOC Clinician;

Attend and successfully complete all training courses relevant to the performance of duties whilst working for BARDOC;

Work in accordance with all relevant policies, procedures at all times;

Such other duties as and when required by the Manager including but not limited to call handling.

Please see attached Job Description for further details.

Person Specification

Additional requirements

Essential

• Clean and valid, UK manual driving license
• To undertake frequent and particular physical tasks
• Completion of an Enhanced DBS for the role

Qualifications

Essential

• Educated to GCSE standard or equivalent

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of a similar role

Knowledge and skills

Essential

• Good communication and interpersonal skills
• Organisational skills
• Ability to adapt to change within the working situation
• Ability to use own initiative
• Ability to work under pressure
• Basic knowledge of IT, keyboard and telephony skills

Desirable

• Knowledge of the NHS
• Knowledge of out of hours service
• Understanding of confidentiality regulations and protocols
• Understanding of Health and Safety regulations

Behaviour Indicators

Essential

• Strong commitment to providing excellent customer care
• Good team worker and ability to work with on own initiative
• Enthusiastic and flexible
• Commitment to personal development
• Willingness to comply with business dress code
• Displays honesty and integrity
• Always demonstrate equality and diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

Moorgate Primary Care Centre

22 Derby Way

Bury, Manchester

BL9 0NJ

United Kingdom

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)