Job responsibilities

Operational Responsibilities

HR:

• Supporting first line management and employee enquiries quickly and competently. Dealing with general queries from managers and staff on terms and conditions of service, this will include interpreting and advising on employment legislation and organisational policies and procedures.
• Advertise roles, assist with interviews and complete the onboarding for new and existing research employees
• Assisting with reviewing and updating job descriptions
• Advising managers on recruitment and selection strategies
• Assisting with training hiring managers on candidate interview evaluation techniques
• Assisting with and developing recruitment campaigns
• Coordinating the appointment process for successful applicants
• Assisting with monitoring key recruitment turnover and retention rates
• Negotiating terms and conditions of employment with staff in conjunction with managers
• Providing advice and involved in work reviews and change processes
• Using HR information systems to access, input and compile data
• Identifying development needs within the HR team and wider teams
• Suggesting HR solutions to improve day-to-day operations
• Assisting the HR Manager with sickness reporting
• Managing employee relationships, responding to any queries or problems that they have and managing expectations
• Researching and recommending performance evaluation methods (e.g. employee appraisal systems)
• Assisting with monitoring, reviewing and updating HR policies and ensuring these are in line with current legislation

Ensuring all employee appraisals are up-to-date and advising managers if overdue

• Assist the HR manager with coaching and supporting managers through formal sickness, grievance, performance capability management processes and disciplinary investigations by providing HR advice and attending meetings as appropriate. Such cases may be sensitive or contentious and the post holder will require influencing and persuasion skills to overcome resistance from employees and managers.
• Inputting data into external sources as required by our GP contract
• Assisting with HR projects and initiatives
• Ensuring HR activities are compliant with GDPR
• Assisting with and arranging and delivering training on HR applications/policies and procedures
• Contribute to a staff newsletter

To work closely with the research team to support employee relations and day-to-day HR enquiries

• Attend research governance meetings
• Understand research safety reporting through NIHR learning (training will be provided)

Other:

To work with the colleagues to ensure smooth running of the management office.

Open and distribute management team post (where appropriate)

Answer telephone calls and respond to directly or pass messages to other members of the team.

To assist managers to ensure practice policies and protocols are updated and upheld

Respond to all queries for assistance from doctors, clinical and practice staff and patients in an efficient manner.

To undertake specific assigned tasks, project support, or development / change work which may arise from time to time.

To take responsibility for own personal continuous professional development ensuring up to date skills and competencies

Any other delegated duties considered appropriate to the post.

General Responsibilities:

• Any other duties commensurate to the grade and as requested by the Business Manager/Partners
• To carry out all duties in a professional and confidential manner and adhere to all Adam Practice protocols, policies and guidelines at all times
• To assist where possible in ensuring management team objectives are met
• Actively take part in mandatory and internalexternal training as requested
• Adhere to and follow all policies and protocols as listed in the Staff Handbook and contract, and demonstrate behaviour in line with the Adam Practice values as outlined in the Person Specification
• Follow all Practice Health and Safety guidelines and policies and inform the H&S lead of any infringements

Experience

Essential

• Experience of working with line managers acting as a point of contact to provide accurate advice on a range of HR topics
• Application of HR processes in line with practice protocols and employment law requirements.
• Effective communication with line managers and candidates during recruitment process.
• Working accurately under pressure, whilst remaining calm and courteous
• Experience preparing contractual documents for employee.
• Experience working online, placing orders, tracking, booking events, courses and making payments
• Experience researching and recommending performance evaluation methods

Desirable

• Interest in Research and Development within a healthcare setting
• Developing HR strategies to meet business needs
• Evaluating current processes and presenting and implementing a change process
• Supporting line & HR managers with capability, disciplinary and grievance investigations
• Experience of training managers/colleagues within a HR capacity

Qualifications

Essential

• CIPD level 3 qualification or equivalent experience
• Excellent Communication Skills (verbal & written)
• Proficient in using MS Word/Excel/Outlook
• Ability to self-motivate, organise and prioritise workload to meet deadlines
• Ability to use own judgment and common sense
• Ability to work independently as well as part of a team
• Knowledge of employment law and awareness of its application
• Ability to recognise developmental needs across the organisation

Qualities and Attributes

Essential

• Good general level of education
• Ability to handle sensitive information confidentially
• Ability to self-motivate, organise and prioritise workload/meet deadlines
• Ability to work independently and as part of a team
• Flexible approach and willingness to adjust to the needs of the practice
• Ability to travel to our 5 surgeries as required

Behaviours in line with The Adam Practice Values

Essential

• Excellent communication (to cement relationships, keep people informed and reduce errors)
• Consistent collaborative working. (by working together we can have a greater learning and sharing of knowledge, resource and expertise)
• Effective decision making (a person must be able to consider the outcome and impact of options; based on all these items they must then determine which option is the best for that particular situation)
• Taking responsibility (ownership for the quality of the performance delivered, whether in individual areas of work or as a team or whole practice. It is each person's own responsibility for the quality of performance in their role)
• Self-development (there should be an enthusiasm and responsibility to develop self and others through knowledge, skill and behaviours that add value to the patient experience and performance of the practice)
• Excellent leadership and management ensure all employees have clear direction, know what is expected of them, are supported and valued, are confident in delivering the best quality service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

It is expected that the RRN will have the ability to work autonomously across the collaborative partners, demonstrating a high level of co-ordination and effective communication skills to ensure the smooth running of all trial-related work conducted within each practice.

It is expected the RRN will be a beacon of research expertise with guiding research naive sites to produce gold standard research whilst maintaining patient safety at all times. Please see JD/PS attached for further details.

Experience

Essential

• Substantial experience within research
• Experience of problem solving & the ability to work autonomously.
• Experience of developing & implementing policies, procedures & SOPs.
• Experience of recruiting, educating & monitoring participants in clinical trials.
• Venepuncture trained.
• Experience in the setup of clinical trials
• Experience of producing proformas & lab worksheets.
• Experience of using a centrifuge, -20 -80 freezers and experience of using Dry Ice.
• IATA trained

Qualifications

Essential

• NMC registered Nurse.
• Evidence of ongoing professional development.
• Professional knowledge acquired at degree level of relevant years of experience.
• Evidence of leadership and management development.
• GCP trained & certificate in date.

Desirable

• Mentorship qualification

Qualities and Attributes

Essential

• Knowledge of research governance and regulations (ICH GCP & EU directives)
• Knowledge of research design and methodologies.
• Knowledge of clinical trials protocols & their application in practice.
• Excellent communication & interpersonal skills.
• Ability to initiate, manage & sustain change.
• Knowledge of clinical governance.
• Good attendance at work.
• A flexible approach to work.
• Effective time management.
• Ability to work independently & as part of the team.
• Ability to organise, prioritise, co-ordinate own self & work
• Takes accountability for ones actions.
• Shares information & good practice appropriately.
• Treats others with courtesy & respect at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

It is expected that the RRN will have the ability to work autonomously across the collaborative partners, demonstrating a high level of co-ordination and effective communication skills to ensure the smooth running of all trial-related work conducted within each practice.

It is expected the RRN will be a beacon of research expertise with guiding research naive sites to produce gold standard research whilst maintaining patient safety at all times. Please see JD/PS attached for further details.

Experience

Essential

• Substantial experience within research
• Experience of problem solving & the ability to work autonomously.
• Experience of developing & implementing policies, procedures & SOPs.
• Experience of recruiting, educating & monitoring participants in clinical trials.
• Venepuncture trained.
• Experience in the setup of clinical trials
• Experience of producing proformas & lab worksheets.
• Experience of using a centrifuge, -20 -80 freezers and experience of using Dry Ice.
• IATA trained

Qualifications

Essential

• NMC registered Nurse.
• Evidence of ongoing professional development.
• Professional knowledge acquired at degree level of relevant years of experience.
• Evidence of leadership and management development.
• GCP trained & certificate in date.

Desirable

• Mentorship qualification

Qualities and Attributes

Essential

• Knowledge of research governance and regulations (ICH GCP & EU directives)
• Knowledge of research design and methodologies.
• Knowledge of clinical trials protocols & their application in practice.
• Excellent communication & interpersonal skills.
• Ability to initiate, manage & sustain change.
• Knowledge of clinical governance.
• Good attendance at work.
• A flexible approach to work.
• Effective time management.
• Ability to work independently & as part of the team.
• Ability to organise, prioritise, co-ordinate own self & work
• Takes accountability for ones actions.
• Shares information & good practice appropriately.
• Treats others with courtesy & respect at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).