Job summary

The ICB works in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives. Together, we have an ambitious vision for improving health and care across Surrey and Sussex. We are working to: Improve health outcomes for everyone, with a focus on prevention of ill health and whole population health. Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. Get better value from our services by enhancing productivity and value for money. Support local communities to grow and thrive through social and economic development. We also work with NHS trusts through our developing Trust Provider Collaborative to improve care pathways, so local people get better care across all services. To do all of this, we need a team of talented, committed professionals who share our vision and are passionate about what they do.

Main duties of the job

As a AACC Practitioner, the role includes delivery of a variety of functions across the AACC service,including: - Clinical Duty including NHS Continuing Healthcare Fast Track Pathway - Assessments - Reviews - Care Planning/Clinical Commissioning - Case management - Appeals -Retrospective Reviews (Previously Unassessed Periods of Care)

The Practitioner will work across other areas of AACC, including audit, appeals, retrospective assessments, complaints, assessment verification, and many more.

You will be supported to develop the necessary skills and experience to work across the whole pathway, safely, confidently andeffectively. The role will require travel on occasions, to carry out assessments and reviews across Surrey and Sussex.

Access to transport is therefore necessary, be it personal or public. All AACC staff are expectedto work flexibly, when required, to meet the needs of the service.

About us

The Integrated Care Board (ICB) has the responsibility to decide what health services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this by working in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives.

To achieve this, we need a team of people who can think beyond organisational boundaries, strong collaborators, can navigate complexity, challenge constructively, and keep communities at the centre of decisions.

We want everyone to feel welcome at work and are passionate about creating an inclusive, compassionate workplace culture where every colleague feels seen, heard, and valued.

We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative working environment that delivers better experience and outcomes for our population.

We want our organisation to be a place where diversity is actively celebrated, where safe spaces exist for all identities, and where all voices help shape our direction. We place a high importance on the NHS values - they guide what we do every day, set out how we work, and how we treat each other.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

256-SH- 8379291-4

Job locations

Surrey & Sussex ICB

Surrey

KT17 4QJ

United Kingdom

Job description

Job responsibilities

Work as part of the AACC Team, ensuring a high-quality end to end service is delivered,supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals.

Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes.Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed.

To participate in audit process as required.To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation.Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative.Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality.Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.

Job description Job responsibilities Work as part of the AACC Team, ensuring a high-quality end to end service is delivered,supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals. Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes.Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed. To participate in audit process as required.To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation.Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative.Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality.Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.

Person Specification

Knowledge, Training and Experience

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area with up-to-date registration with the relevant regulatory body e.g. Nursing & Midwifery Council (NMC).
• Previous experience of working in a health or care environment (including acute, community, mental health, local authority etc. and evidence of continuing professional development.
• Experience and understanding of health and social care environment and roles and responsibilities within it.
• Experience of working in multi disciplinary teams.
• Comprehensive knowledge and understanding of current national and local policy/Framework Guidance relating to NHS Continuing Healthcare and NHS Funded Nursing Care.

Desirable

• Knowledge of the Mental Capacity Act and Best Interests decision making.
• Knowledge and experience of working with Safeguarding issues and Policy guidance
• Ability to address complex or sensitive issues in an organised and appropriate manner both verbally and in writing at all levels; written documents, spread sheets.
• Demonstrates ability to manage own workload effectively and make informed decisions in the absence of required information, working to tight and often changing timescales.

Analytical

Essential

• Ability to analyse very complex clinical information as part of the assessment process- interpreting both physical and mental health needs, skills required to formulate, develop and ensure implementation of specialist CHC care plans to meet identified needs.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
• Numerate and able to understand complex financial issues combined with deep analytical skills.
• Experience of setting up and implementing internal processes and procedures.
• Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.

Communication & Relationship Skills

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Involvement in operational processes and evidence of using a problem solving and forward thinking approach.
• Skills for nurturing key relationships and maintaining networks.

Planning Skills

Essential

• Skills for project management including time keeping.

Desirable

• Previous experience in supporting clinical projects or clinical transformation.

Management Skills

Essential

• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
• Skills for managing clinical caseloads.

Person Specification Knowledge, Training and Experience Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area with up-to-date registration with the relevant regulatory body e.g. Nursing & Midwifery Council (NMC). Previous experience of working in a health or care environment (including acute, community, mental health, local authority etc. and evidence of continuing professional development. Experience and understanding of health and social care environment and roles and responsibilities within it. Experience of working in multi disciplinary teams. Comprehensive knowledge and understanding of current national and local policy/Framework Guidance relating to NHS Continuing Healthcare and NHS Funded Nursing Care. Desirable Knowledge of the Mental Capacity Act and Best Interests decision making. Knowledge and experience of working with Safeguarding issues and Policy guidance Ability to address complex or sensitive issues in an organised and appropriate manner both verbally and in writing at all levels; written documents, spread sheets. Demonstrates ability to manage own workload effectively and make informed decisions in the absence of required information, working to tight and often changing timescales. Analytical Essential Ability to analyse very complex clinical information as part of the assessment process- interpreting both physical and mental health needs, skills required to formulate, develop and ensure implementation of specialist CHC care plans to meet identified needs. Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making. Numerate and able to understand complex financial issues combined with deep analytical skills. Experience of setting up and implementing internal processes and procedures. Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement. Communication & Relationship Skills Essential Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences. Skills for communication on complex matters and difficult situations, requiring persuasion and influence. Involvement in operational processes and evidence of using a problem solving and forward thinking approach. Skills for nurturing key relationships and maintaining networks. Planning Skills Essential Skills for project management including time keeping. Desirable Previous experience in supporting clinical projects or clinical transformation. Management Skills Essential Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support. Skills for managing clinical caseloads.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Surrey and Sussex ICB

Address

Surrey & Sussex ICB

Surrey

KT17 4QJ

United Kingdom

Employer's website

https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)

Employer details

Employer name

Surrey and Sussex ICB

Address

Surrey & Sussex ICB

Surrey

KT17 4QJ

United Kingdom

Employer's website

https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)

Job summary

Are you an experienced registered healthcare professional looking to help shape the future of community-based care?

North Hampshire Urgent Care is seeking registered Nurses / Paramedics to join our Remote Monitoring Service. This is an exciting opportunity to work at the forefront of digital healthcare, supporting patients through innovative remote monitoring pathways that help identify deterioration early, improve outcomes, and reduce unnecessary hospital admissions. NHUC has been delivering a Level 3 virtual ward across North and Mid Hampshire for over 5 years and is expanding to start a Level 2 proactive service across Hampshire and Isle of Wight.

The service operates 7 days a week between 08:00 and 20:00, ensuring patients receive timely support when they need it most. We are recruiting full-time, part-time and zero-hours staff who can work flexibly across a range of shift patterns, from our Head Office location in Farnborough. This includes a mixture of weekday, weekend and bank holiday shifts, offering a range of working opportunities.

We are looking for a compassionate, proactive and adaptable clinician who thrives in a fast-paced environment and is passionate about improving patient care through technology-enabled services.

This is initially a fixed term position until 31/08/2028.

Interview Date: 25th November or 2nd December 2026 at our Head Office location in Farnborough

Please note, we may close this advert early if we receive a high number of applicants.

Main duties of the job

Please note, this is NOT a remote position.

As a Remote Monitoring Clinician, you will use your clinical expertise to assess, monitor and support patients remotely, providing professional oversight and clinical decision-making to ensure high-quality care is delivered across the service.

Key responsibilities include:

• Managing Level 3 patient onboarding and discharge processes.
• Responding to digital platform alerts and identifying patients requiring urgent intervention.
• Supporting and supervising Clinical Support Workers, providing clinical advice and accepting escalated cases.
• Working collaboratively with GPs, community teams and wider multidisciplinary colleagues.
• Promoting self-management and empowering patients to take an active role in their healthcare.
• Contributing to service improvement, innovation and pathway development

Please see the Job Description for a full list of duties and responsibilities.

About us

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.

TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.

NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.

Details

Date posted

20 October 2026

Pay scheme

Other

Salary

£25.26 an hour

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Part-time, Flexible working

Reference number

U0077-26-0027

Job locations

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Job description

Job responsibilities

Role Summary:

The NHUC Remote Monitoring Service provides two interlinked services across North and Mid Hampshire; a proactive level 2 remote monitoring service that consists of the long term monitoring of patients with moderate/severe frailty and identifying deterioration earlier to promote community management. The service also provides a level 3 short term intensive monitoring for acute respiratory infections and exacerbations of respiratory chronic diseases.

This is a rapidly expanding area of clinical care in line with the NHS England strategic direction with the shift of care into the community and supporting proactive, not reactive care.

The post holder will work as part of a team of clinicians providing the service, with responsibility in particular for the following:

- Level 3 onboarding and discharges

- Responding to digital platform red alerts

- Responding to escalated cases from other non-registered clinicians

- Clinical oversight for the non-registered clinicians

- Oversight of cases escalated outside of the Remote Monitoring Team

Main Duties and Responsibilities:

• This role encompasses the skills of leadership and clinical oversight of the Remote Monitoring Service, using telephone and video triage to carry out assessment and monitoring within an agreed scope of practice.
• To work collaboratively with the Clinical Head of Service Primary Care, Remote Monitoring Service Manager, Lead Nurse, and other service Clinicians and Clinical Support Workers. This may include covering each other, and in some cases working closely together and sharing a role.
• To provide clinical oversight and support of the non-registered Clinical Support Workers, accepting escalated cases, providing training and clinical advice to ensure patient safety at all times.
• To use advanced clinical skills to provide education to patients, promoting self-care, and empower them to make informed choices about their treatment. To participate in service development in conjunction with local colleagues and specialist practitioners as required
• To prioritise health problems and intervene appropriately, including initiation of effective emergency care via the most appropriate services.
• Promote health and well-being using health promotion, health education, screening, and therapeutic communication skills.
• To clearly communicate the health status of the patient using appropriate terminology and technology
• To work collaboratively with the patients own GP & multidisciplinary team responsible for their care where required
• To maintain accurate and contemporaneous records, utilising electronic systems and consider the Caldicott Principles in relation to all data handling.
• To provide professional advice to multidisciplinary colleagues in relation to specialist area of practice.
• To ensure adherence to the professional rules of conduct as laid down by the NMC (Nursing & Midwifery Council), HCPC (Health and Care Professions Council) or equivalent professional body.
• The Remote Monitoring Service will be run by North Hampshire Urgent Care working alongside other key external stakeholders. Governance Structures will be determined by North Hampshire Urgent Care. Within this structure, this role will be expected:
• To understand and comply with patient confidentiality as per Caldicott Guardianship Guidelines
• To undertake and comply with Data Protection Issues
• To undertake and comply with mandatory training as required
• To have a working knowledge of and comply with all organisational policies, procedures, and guidelines

Administrative and professional responsibilities:

• Oversight of the remote monitoring platform, to ensure patients are not missed from the appropriate level of escalation/follow up.
• Participation in team meetings to discuss patients on the Remote Monitoring service as required
• Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer systems as appropriate.
• Ensure accurate completion of all necessary documentation associated with patient health care including EMIS Web.
• Keeping up to date with service information sent by email.

Liaison:

• Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines with appropriate regard to confidentiality.

Confidentiality:

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers may only be divulged to authorised persons in accordance with policies and procedures relating to confidentiality and the protection of personal and sensitive data
• Adhere to the NMC, HCPC (or equivalent body) Code of Conduct

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include:

• Using personal security systems within the workplace
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Service procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the service, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload, and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply policies, standards, and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate

The nature of our business and the changing needs of the National Health Service mean that you must be flexible in your approach to your work to provide service to our patients, and that the obligations upon you will inevitably vary and develop.

Job description Job responsibilities Role Summary:The NHUC Remote Monitoring Service provides two interlinked services across North and Mid Hampshire; a proactive level 2 remote monitoring service that consists of the long term monitoring of patients with moderate/severe frailty and identifying deterioration earlier to promote community management. The service also provides a level 3 short term intensive monitoring for acute respiratory infections and exacerbations of respiratory chronic diseases.This is a rapidly expanding area of clinical care in line with the NHS England strategic direction with the shift of care into the community and supporting proactive, not reactive care.The post holder will work as part of a team of clinicians providing the service, with responsibility in particular for the following:- Level 3 onboarding and discharges- Responding to digital platform red alerts- Responding to escalated cases from other non-registered clinicians- Clinical oversight for the non-registered clinicians- Oversight of cases escalated outside of the Remote Monitoring TeamMain Duties and Responsibilities: This role encompasses the skills of leadership and clinical oversight of the Remote Monitoring Service, using telephone and video triage to carry out assessment and monitoring within an agreed scope of practice. To work collaboratively with the Clinical Head of Service Primary Care, Remote Monitoring Service Manager, Lead Nurse, and other service Clinicians and Clinical Support Workers. This may include covering each other, and in some cases working closely together and sharing a role. To provide clinical oversight and support of the non-registered Clinical Support Workers, accepting escalated cases, providing training and clinical advice to ensure patient safety at all times. To use advanced clinical skills to provide education to patients, promoting self-care, and empower them to make informed choices about their treatment. To participate in service development in conjunction with local colleagues and specialist practitioners as required To prioritise health problems and intervene appropriately, including initiation of effective emergency care via the most appropriate services. Promote health and well-being using health promotion, health education, screening, and therapeutic communication skills. To clearly communicate the health status of the patient using appropriate terminology and technology To work collaboratively with the patients own GP & multidisciplinary team responsible for their care where required To maintain accurate and contemporaneous records, utilising electronic systems and consider the Caldicott Principles in relation to all data handling. To provide professional advice to multidisciplinary colleagues in relation to specialist area of practice. To ensure adherence to the professional rules of conduct as laid down by the NMC (Nursing & Midwifery Council), HCPC (Health and Care Professions Council) or equivalent professional body. The Remote Monitoring Service will be run by North Hampshire Urgent Care working alongside other key external stakeholders. Governance Structures will be determined by North Hampshire Urgent Care. Within this structure, this role will be expected: To understand and comply with patient confidentiality as per Caldicott Guardianship Guidelines To undertake and comply with Data Protection Issues To undertake and comply with mandatory training as required To have a working knowledge of and comply with all organisational policies, procedures, and guidelinesAdministrative and professional responsibilities: Oversight of the remote monitoring platform, to ensure patients are not missed from the appropriate level of escalation/follow up. Participation in team meetings to discuss patients on the Remote Monitoring service as required Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer systems as appropriate. Ensure accurate completion of all necessary documentation associated with patient health care including EMIS Web. Keeping up to date with service information sent by email.Liaison: Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines with appropriate regard to confidentiality.Confidentiality: While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers may only be divulged to authorised persons in accordance with policies and procedures relating to confidentiality and the protection of personal and sensitive data Adhere to the NMC, HCPC (or equivalent body) Code of ConductHealth & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include: Using personal security systems within the workplace Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Service procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Quality:The post-holder will strive to maintain quality within the service, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload, and resources. Communication:The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services:The post-holder will: Apply policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate The nature of our business and the changing needs of the National Health Service mean that you must be flexible in your approach to your work to provide service to our patients, and that the obligations upon you will inevitably vary and develop.

Person Specification

Knowledge, Communications, Interpersonal and Personal Skills

Essential

• Proficient in using standard office software (e.g., Microsoft Office, email, databases)
• Ability to respond to unwell patients and adapt communication styles to overcome barriers to successful consultation
• Demonstrates ability to lead, motivate, or supervise others. Supports performance management and contributes to team development.
• Flexible in approach to the needs of the service and responsive to change
• Understands and supports principles of equality, diversity, and inclusion in the workplace.
• Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
• Works effectively as part of a team, supports colleagues, and contributes to shared goals.
• Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
• Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
• Excellent liaison and negotiation skills
• Willingness to work flexibly (including weekends) to meet the needs of the service

Desirable

• Awareness of, or experience in using remote monitoring platforms

Qualifications

Essential

• Current and full membership with a professional registering body (NMC, HCPC)
• Educated to degree level
• Evidence of post-registration training relevant to long-term conditions, urgent care or remote monitoring

Desirable

• Postgraduate qualification in advanced clinical practice, digital health, leadership, education, management or related subject

Experience

Essential

• Significant clinical experience working autonomously
• Experience managing initial patient contacts within a clinical setting (dealing with undifferentiated demand), with clinical decision making and risk assessment.
• Experience working within urgent care, primary care, same day care or integrated urgent care services
• Experience of leading, supervising or managing non-registered clinical workforce
• Expert in managing workload and that of others in a fast paced and unpredictable environment

Desirable

• Experience working within a Remote Monitoring Service, virtual wards or telehealth services
• Experience managing service users with frailty
• Proven track record of service development, transformation or pathway development programmes
• Experience of supporting CQC inspections, regulatory compliance or quality assurance processes

Person Specification Knowledge, Communications, Interpersonal and Personal Skills Essential Proficient in using standard office software (e.g., Microsoft Office, email, databases) Ability to respond to unwell patients and adapt communication styles to overcome barriers to successful consultation Demonstrates ability to lead, motivate, or supervise others. Supports performance management and contributes to team development. Flexible in approach to the needs of the service and responsive to change Understands and supports principles of equality, diversity, and inclusion in the workplace. Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Works effectively as part of a team, supports colleagues, and contributes to shared goals. Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism. Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability. Excellent liaison and negotiation skills Willingness to work flexibly (including weekends) to meet the needs of the service Desirable Awareness of, or experience in using remote monitoring platforms Qualifications Essential Current and full membership with a professional registering body (NMC, HCPC) Educated to degree level Evidence of post-registration training relevant to long-term conditions, urgent care or remote monitoring Desirable Postgraduate qualification in advanced clinical practice, digital health, leadership, education, management or related subject Experience Essential Significant clinical experience working autonomously Experience managing initial patient contacts within a clinical setting (dealing with undifferentiated demand), with clinical decision making and risk assessment. Experience working within urgent care, primary care, same day care or integrated urgent care services Experience of leading, supervising or managing non-registered clinical workforce Expert in managing workload and that of others in a fast paced and unpredictable environment Desirable Experience working within a Remote Monitoring Service, virtual wards or telehealth services Experience managing service users with frailty Proven track record of service development, transformation or pathway development programmes Experience of supporting CQC inspections, regulatory compliance or quality assurance processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Hampshire Urgent Care

Address

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)

Employer details

Employer name

North Hampshire Urgent Care

Address

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)

Job summary

Working with and reporting to the Finance Manager - Mental Health the Finance Assistant - Mental Health to focus on business partnering, in the provision of expert advice to Executive Directors, budget managers and programme leads. The role will support robust financial planning, management and reporting working very closely with contracting and procurement teams and a range of internal and external stakeholders.

This is a 6 month fixed-term contract to support the Finance team.

Main duties of the job

The postholder will operate with a matrix of portfolio responsibilities and will spend their time predominantly on the following areas: 1. Assist in the development of annual financial plans; aligned to ICB medium-term plans.2. Provide additional leadership for the ICB's in-year financial management, ensuring delivery of annual financial plans and statutory duties; inc. budgeting, efficiency, performance and risk3. Assist in the production of high-quality, integrated monthly finance reports; focussing on assured delivery and risk management.4. Working with the Finance Senior Manager - Mental Health in the provision of expert advice and financial inputs to contract development, management and performance reporting5. Adjust allocations and spending plans to remain within control totals.6. Support joint commissioning and pooled budgets with local authorities (e.g. Better Care Fund).7. Provide high-quality financial advice together with the Finance Manager - Mental Health, to the CFO, Executive Directors, and programme leads on in-year budgetary issues and cost pressures.8. Support in the development and delivery of efficiency and cost-improvement programmes 9. Ensure compliance with relevant NHS England requirements relating to in-year financial monitoring10. Support in the development of new financial frameworks for emerging models such as neighbourhoods, alliances and collaboratives.

About us

We also work with NHS trusts and organisations which deliver healthcare services through developing Provider Collaboratives to improve healthcare pathways, so local people experience better care and outcomes.

To achieve this, we need a team of people who can think beyond organisational boundaries, strong collaborators, can navigate complexity, challenge constructively, and keep communities at the centre of decisions.

We want everyone to feel welcome at work and are passionate about creating an inclusive, compassionate workplace culture where every colleague feels seen, heard, and valued.

We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative working environment that delivers better experience and outcomes for our population.

We want our organisation to be a place where diversity is actively celebrated, where safe spaces exist for all identities, and where all voices help shape our direction. We place a high importance on the NHS values - they guide what we do every day, set out how we work, and how we treat each other.