Job summary

The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team manages the needs of customers by maintaining standardised processes across all services. This includes:

Managing the booking, cancellation and re-scheduling of appointments for Provide services.Managing referrals into Provide services. Ensuring that the 'Referral to Treatment' procedure is adhered to ensuring a seamless flow of information between Provide services and customers. Providing advice and signposting customers to other appropriate services that may help them.

Main duties of the job

• NVQ Level 3 or equivalent work related experience
• Well organised and ability to prioritise workload
• Appropriate escalation of queries and concerns
• Excellent communication skills both written and verbal
• IT skills, SystmOne knowledge desirable
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
• Able to manage own time and work unsupervised
• Able to work under pressure and in target driven environment
• An understanding of confidentiality
• Full support will be given with full training across all systems and services in use within the service.

About us

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Eligible for NHS Pension

Job summary

An exciting opportunity has arisen for a highly motivated individual to join us as a Tobacco Dependence Advisor (TDA), supporting the delivery of the new Emergency Department Stop Smoking Service operating within Norfolk's three acute hospital Trusts. You will be based at Queen Elizabeth Hospital, King's Lynn.

Although the post will have a designated base, the service operates across Norfolk's three acute hospital sites, and the post holder may be required to work flexibly across the Trust throughout the contract. This may include travelling to and working from different sites, such as:

• Norfolk and Norwich University Hospital
• James Paget University Hospital,

The aim of this role is to proactively identify and engage adult smokers, including both patients and accompanying adults. You will provide brief interventions, offer advice, supply a vape kit, and deliver evidence-based support to help individuals begin their journey toward stopping smoking.

This role is ideal for a Health Care Assistant seeking a new challenge, or someone with Lifestyle Services experience and a passion for improving public health. We also welcome applications from individuals who bring lived experience of tobacco dependence or behaviour change, as this insight can greatly enhance empathetic, patient-centred support.

If you enjoy patient-facing work and are motivated by helping people achieve meaningful, long-term health improvements, this is a rewarding opportunity to make a real difference.

Main duties of the job

• To promote the new service in Norfolk Acute Trusts
• Proactively identify and engage with adult patients and visitors attending the three Emergency Departments in Norfolk who smoke and deliver Very Brief Advice (VBA) informing and encouraging them to engage with the smoking cessation services on offer.
• Providing immediate, evidence-based, non-judgemental advice and support using brief intervention models tailored to the Emergency Department setting.
• Offering free vape starter kits to support immediate quit attempts, consistent with national harm reduction guidance.
• Recording engagement, quit attempts, and referrals to inform performance monitoring, service evaluation, and reporting.
• Maintaining contact with the patient, contacting them within 48 hours of engagement and at least once a week prior to the 28-day quit date up to 6 weeks.
• Working to monthly targets to ensure that KPIs are met and adapt and target delivery in line with projected outcomes for long term success.

About us

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year pa

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

828-PROVIDE4356

Job locations

Queen Elizabeth Hospital

Gayton Road

Kings Lynn

PE30 4ET

United Kingdom

Job description

Job responsibilities

Please see the attached job description for a full list of the main responsibilities for this role. Thank you for taking the time to apply for a role within Provide.

Job description Job responsibilities Please see the attached job description for a full list of the main responsibilities for this role. Thank you for taking the time to apply for a role within Provide.

Person Specification

Qualifications

Essential

• NCSCT Practitioner trained or willingness to undertake relevant tobacco dependency training
• Relevant qualification in health, healthcare, health promotion, or equivalent relevant experience
• Car owner/driver

Experience

Essential

• Experience of providing healthcare, health advice or health promotion advice to patients or members of the public
• Experience of working in a healthcare, hospital, community, or other customer-facing environment

Desirable

• Use of IT systems (e.g. Word, Excel, Outlook, PharmOutcomes)
• Experience of engaging and supporting people who may be ambivalent or resistant to behaviour change
• Evidence of effective team working and working with a range of professionals or partners
• Experience of delivering smoking cessation or tobacco dependency support
• Experience of working within an acute NHS/secondary care setting

Skills

Essential

• Good understanding of tobacco dependency, the health consequences of smoking and the benefits of quitting
• Understanding of behaviour change and evidence-based approaches to smoking cessation and brief interventions.
• Understanding of barriers to engagement

Desirable

• Good interpersonal and communication skills, with the ability to build rapport and engage people in a sensitive, non-judgemental way
• Ability to work confidently and sensitively in a busy Emergency Department environment

Person Specification Qualifications Essential NCSCT Practitioner trained or willingness to undertake relevant tobacco dependency training Relevant qualification in health, healthcare, health promotion, or equivalent relevant experience Car owner/driver Experience Essential Experience of providing healthcare, health advice or health promotion advice to patients or members of the public Experience of working in a healthcare, hospital, community, or other customer-facing environment Desirable Use of IT systems (e.g. Word, Excel, Outlook, PharmOutcomes) Experience of engaging and supporting people who may be ambivalent or resistant to behaviour change Evidence of effective team working and working with a range of professionals or partners Experience of delivering smoking cessation or tobacco dependency support Experience of working within an acute NHS/secondary care setting Skills Essential Good understanding of tobacco dependency, the health consequences of smoking and the benefits of quitting Understanding of behaviour change and evidence-based approaches to smoking cessation and brief interventions. Understanding of barriers to engagement Desirable Good interpersonal and communication skills, with the ability to build rapport and engage people in a sensitive, non-judgemental way Ability to work confidently and sensitively in a busy Emergency Department environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Provide CIC

Address

Queen Elizabeth Hospital

Gayton Road

Kings Lynn

PE30 4ET

United Kingdom

Employer's website

https://www.provide.org.uk/ (Opens in a new tab)

Employer details

Employer name

Provide CIC

Address

Queen Elizabeth Hospital

Gayton Road

Kings Lynn

PE30 4ET

United Kingdom

Employer's website

https://www.provide.org.uk/ (Opens in a new tab)

Job summary

We are looking for registered nurses to work for us as part of our Integrated Care Teams and will participate in the assessment, implementation and evaluation of care to patients in their own homes and will be committed to the development of the Primary Health Care Team.

We have vacancies available in the following locations

• Chelmsford ICT

Main duties of the job

The post holder will work across the planned and unplanned pathways delivering care to housebound patients. They will act as a professional and clinical role model demonstrating and upholding the values of the organisation and profession as well as behaviours to facilitate a culture of trust, openness, integrity, kindness, and mutual support. They will act as an ambassador for Provide and demonstrate excellent customer care.

About us

Provide is a highly respected award-winning health and social care provider. We are growing in size and influence, transforming lives by treating, caring and educating people. We recognise the value of recruiting a diverse, multi-cultural workforce by encouraging diversity through our recruitment practice.

We believe in investing in our staff and rewarding high standards of care. We offer development opportunities as well as wide range of benefits.

This post is eligible to join the NHS Pension Scheme.

Job summary

An exciting opportunity has arisen for an enthusiastic and motivated Pharmacist to join the Pharmacy Team at Provide. This diverse and rewarding role offers the chance to influence patient care across a wide range of community health services, driving high standards of medicines optimisation, patient safety, quality improvement, and clinical governance.

As a Community Health Services Pharmacist, you will work collaboratively with multidisciplinary teams to ensure the safe, effective, and evidence-based use of medicines across community services. You will play a key role in shaping medicines-related pathways, supporting innovative service developments, and providing clinical advice to healthcare professionals.

The role offers a unique opportunity to lead and influence key strategic workstreams, including Non-Medical Prescribing, Sexual Health Services, medicines governance, and patient safety programmes. You will work closely with clinical teams, operational leads, and senior stakeholders to support service transformation and improve outcomes for patients receiving care in community settings.

This position is ideal for a pharmacist who enjoys working autonomously, leading change, and making a tangible impact on patient care while contributing to the continued development of high-quality community healthcare services.

Main duties of the job

Lead and support medicines optimisation and pharmaceutical processes across Provide services to ensure they are safe, effective, patient-centred, and evidence-based.

Provide expert clinical pharmacy advice to multidisciplinary teams, supporting the safe management and optimisation of medicines for patients receiving community healthcare services.

Lead the pharmaceutical aspects of Sexual Health Services, including oversight of medicines governance, service data review, and statutory reporting requirements.

Act as the professional lead for Non-Medical Prescribing, supporting governance, safe prescribing practice, competency development, and service improvement.

Support the identification, management, and mitigation of medicines-related risks, contributing to organisational assurance and patient safety.

Drive quality improvement initiatives, audits, and service evaluations to enhance medicines use and patient outcomes.

Contribute to the development and redesign of patient pathways, ensuring medicines optimisation is embedded within service delivery models.

Work in partnership with clinical and operational teams to support innovation and service transformation across community healthcare services.

About us

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

828-PROVIDE4319

Job locations

Provide HQ

900 The Crescent, Highwoods

Colchester

CO4 9YQ

United Kingdom

Job description

Job responsibilities

Please see the attached job description for a list of the main responsibilities for this role. Thank you for taking the time to apply for a role within Provide.

Job description Job responsibilities Please see the attached job description for a list of the main responsibilities for this role. Thank you for taking the time to apply for a role within Provide.

Person Specification

Skills and knowledge

Essential

• Evidence in Application
• Minimum 3 years experience with significant Community Health Services experience
• Experience of working on wards

Desirable

• Leadership qualification
• Evidence of working across systems
• Experience in governance and risk management for medicines

Governance and Risk management

Essential

• Evidence of medicines safety and review

Presentatio Skills

Essential

• Evidence of presentation skills

Person Specification Skills and knowledge Essential Evidence in Application Minimum 3 years experience with significant Community Health Services experience Experience of working on wards Desirable Leadership qualification Evidence of working across systems Experience in governance and risk management for medicines Governance and Risk management Essential Evidence of medicines safety and review Presentatio Skills Essential Evidence of presentation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Provide CIC

Address

Provide HQ

900 The Crescent, Highwoods

Colchester

CO4 9YQ

United Kingdom

Employer's website

https://www.provide.org.uk/ (Opens in a new tab)

Employer details

Employer name

Provide CIC

Address

Provide HQ

900 The Crescent, Highwoods

Colchester

CO4 9YQ

United Kingdom

Employer's website

https://www.provide.org.uk/ (Opens in a new tab)