Job summary

Fixed Term/Secondment to August 2027.

Position will be offered as a fixed term contract if coming from an outside organisation or as a secondment if coming from an NHS organisation.

The Assistant Planned Care Commissioning Manager is a Band 7 role within the Essex Integrated Care Board (ICB), supporting the commissioning, transformation, performance management and contract oversight of planned care services, including elective care, diagnostics and cancer pathways. The role works with clinical, analytical, financial and provider teams to improve patient outcomes, reduce health inequalities and deliver sustainable services aligned to NHS priorities of prevention, community-based care and digital transformation.

The ideal candidate will have experience in NHS commissioning, service transformation and stakeholder management, with strong skills in project delivery, data analysis, budget management and performance improvement. They will be able to build effective partnerships, influence change, use evidence to support decision-making and translate strategic objectives into measurable improvements, contributing to the delivery of the NHS 10-Year Plan and improved outcomes for Essex residents.

Main duties of the job

The Assistant Planned Care Commissioning Manager supports the strategic and operational commissioning of planned care services across Essex Integrated Care Board (ICB), with responsibility for service transformation, performance management, contract oversight, budget support and project delivery across elective care, diagnostics and cancer services. The role works closely with NHS providers and system partners to improve patient outcomes, reduce health inequalities and deliver sustainable, high-quality services through evidence-based commissioning and population health management approaches.

The post requires strong skills in data analysis, project management, stakeholder engagement and communication, with the ability to influence decision-making and manage complex programmes. Candidates should have experience within the NHS or a healthcare setting, including commissioning, service improvement, transformation and partnership working. A sound understanding of NHS policy, governance, contract management and integrated care systems is essential. Applicants should be degree educated or have equivalent management experience, demonstrate continuous professional development, and embody NHS values, professionalism, integrity, collaboration and a commitment to equality, diversity and inclusion.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Job summary

2 year contract.

• Position will be offered as a secondment if coming from an NHS organisation.
• Position will be offered as a fixed term contract if coming from outside organisation.

This is an exciting time to join the Essex ICB IT team. Digital and IT are a key pillar of the NHS plan and this role will help shape a the clinical system optimisation and training across Essex. You will supporting the ICB and the GP sites, helping them get the most out of their clinical systems.

This is a great opportunity for you to develop a innovate clinical system training platform and assist practices and ICB staff with clinical system training and support (predominantly SystmOne, but there is some EMIS). You will be supporting practices through clinical system mergers and migrations and will be on hand to offer subject matter expertise. This role will be key in helping the practices deliver excellent care for their patients.

Main duties of the job

You will:

Be passionate about primary care and digital tools

Be an expert in the use of primary care clinical system tools, namely SystmOne, EMIS and Medicus

Be able to plan, manage and provide onsite support for clinical system migrations

Work with practices providing clinical system expertise and training during clinical system mergers, practice closures or when new practices are opened

Be a confident clinical systems training provider, delivering face to face and virtual training to ICB and general practice staff

Be comfortable working with staff at all levels and GPs and practice staff

Develop a new, innovative clinical system training platform, making it easy use and keeping up to date with all the updates and changes being made to the systems

Have a general understanding of the associated clinical systems that may be linked into the general practice clinical system, such as pathology platforms

Be on-hand to deal with day to day problems the ICB and practice staff might be experiencing with their system, helping them to troubleshoot

Be familiar with and provide support for the electronic referral service (eRS)

Be a proactive individual who is always looking to improve the services we provide and spot problems on the horizon before they become an issue.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days)that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Details

Date posted

17 September 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

D9708-MSE566

Job locations

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

This role is a specialist role that requires an expert understanding of clinical systems, predominantly GP systems such as SystmOne, EMIS and Medicus. The post holder will be expected to provide subject matter expertise, advice and guidance to the ICB, General Practice and local partners. They will provide oversight and project support for clinical system migrations, mergers, practice closures and the implementation of new clinical system units. Additionally, the post holder will be expected to develop and manage a virtual clinical system training hub, like a knowledge base. The post holder will be expected to deliver specialist clinical system training to the ICB, General Practice and local partners either online or in person as required. Along with this the post holder will need to provide support for the Electronic Referral Service (eRS).

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the ICB in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Implement policy and / or service developments related to clinical systems, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan
• Ensure compliance with relevant ICB policies
• Use research, innovation and audits to inform service improvements or performance management

Strategy and analysis

• Analysis of complex qualitative and quantitative data relating to primary care and clinical systems
• Turns analysis into useful insights and reports that can be used to inform decision making and delivery
• Present complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefings
• Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables
• Use of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health services

Planning and organisation

• Develop and deliver project plans relating to clinical system migrations, mergers, practice closures and the implementation of new clinical system units, ensuring appropriate governance, risk management, escalations and reporting
• Managing competing priorities, prioritizing own and team resources to effectively deliver on short, medium and longer term priorities
• Ensure accurate reporting and records management
• Support delivery and monitoring of business plan for clinical system migrations, mergers, practice closures and the implementation of new clinical system units
• Provide expert knowledge of clinical systems, predominantly GP systems such as SystmOne, EMIS and Medicus.
• The post holder will be expected to provide subject matter expertise, advice and guidance to the ICB, General Practice and local partners.
• Provide oversight and project support for clinical system migrations, mergers, practice closures and the implementation of new clinical system units.
• Provide training, advice and guidance to General Practice during clinical system migrations.
• Develop and manage a virtual clinical system training hub, like a knowledge base.
• Deliver specialist clinical system training to the ICB, General Practice and local partners either online or in person as required.
• Provide support for the Electronic Referral Service (eRS).

Communications and Partnerships

• Work collaboratively, modelling inclusive, respectful and compassionate leadership
• Able to take account of a broad range of perspectives, including staff, patients and the public, to inform decision making
• Comfortable presenting information and training to internal and external stakeholder groups
• Build strong, trust-based relationships across the ICB, with NHS providers, local government, VCFSE partners and communities as needed
• Effective engagement with patients and the public as required
• Work effectively in multi-disciplinary teams to enable the collective ownership and delivery of projects that are seeking to improve outcomes, reduce inequalities and deliver a sustainable health and care system
• Share complex and challenging information which may relate to service performance or staffing
• Able to manage conflict, find compromise and persuade based on evidence as needed

Financial and resource management

• Supports delivery of budget for Clinical Systems including effective budget reporting as required
• Supports procurement of relevant system and services, providing subject matter expertise

Team management and capability building

• Support the wider IT team, including overseeing recruitment, onboarding, development and performance management of team members
• Able to influence in order to deliver effectively through those not directly line managing
• Supporting effective Information Asset Management for the team

Other

• Use initiative and work independently as needed to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel, Teams, Outlook)
• Expert knowledge of GP clinical systems, including but not limited to SystmOne, EMIS and Medicus.

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• ICB senior leadership
• Information Governance team
• Local Authority partners
• NHS Providers
• NHSEI regional partners
• Other system partners, such as VCFSE

Job description Job responsibilities ROLE PURPOSE / SUMMARYThe Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.This role is a specialist role that requires an expert understanding of clinical systems, predominantly GP systems such as SystmOne, EMIS and Medicus. The post holder will be expected to provide subject matter expertise, advice and guidance to the ICB, General Practice and local partners. They will provide oversight and project support for clinical system migrations, mergers, practice closures and the implementation of new clinical system units. Additionally, the post holder will be expected to develop and manage a virtual clinical system training hub, like a knowledge base. The post holder will be expected to deliver specialist clinical system training to the ICB, General Practice and local partners either online or in person as required. Along with this the post holder will need to provide support for the Electronic Referral Service (eRS).As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the ICB in delivering on the three fundamental shifts set out in the NHS 10-year plan:From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.KEY DUTIES AND RESPONSIBILITIESTo deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:Policy and service developmentImplement policy and / or service developments related to clinical systems, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health PlanEnsure compliance with relevant ICB policiesUse research, innovation and audits to inform service improvements or performance managementStrategy and analysisAnalysis of complex qualitative and quantitative data relating to primary care and clinical systemsTurns analysis into useful insights and reports that can be used to inform decision making and deliveryPresent complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefingsUse of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverablesUse of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health servicesPlanning and organisationDevelop and deliver project plans relating to clinical system migrations, mergers, practice closures and the implementation of new clinical system units, ensuring appropriate governance, risk management, escalations and reportingManaging competing priorities, prioritizing own and team resources to effectively deliver on short, medium and longer term prioritiesEnsure accurate reporting and records managementSupport delivery and monitoring of business plan for clinical system migrations, mergers, practice closures and the implementation of new clinical system unitsProvide expert knowledge of clinical systems, predominantly GP systems such as SystmOne, EMIS and Medicus.The post holder will be expected to provide subject matter expertise, advice and guidance to the ICB, General Practice and local partners.Provide oversight and project support for clinical system migrations, mergers, practice closures and the implementation of new clinical system units.Provide training, advice and guidance to General Practice during clinical system migrations.Develop and manage a virtual clinical system training hub, like a knowledge base.Deliver specialist clinical system training to the ICB, General Practice and local partners either online or in person as required.Provide support for the Electronic Referral Service (eRS).Communications and PartnershipsWork collaboratively, modelling inclusive, respectful and compassionate leadership Able to take account of a broad range of perspectives, including staff, patients and the public, to inform decision making Comfortable presenting information and training to internal and external stakeholder groups Build strong, trust-based relationships across the ICB, with NHS providers, local government, VCFSE partners and communities as needed Effective engagement with patients and the public as required Work effectively in multi-disciplinary teams to enable the collective ownership and delivery of projects that are seeking to improve outcomes, reduce inequalities and deliver a sustainable health and care system Share complex and challenging information which may relate to service performance or staffing Able to manage conflict, find compromise and persuade based on evidence as needed Financial and resource managementSupports delivery of budget for Clinical Systems including effective budget reporting as requiredSupports procurement of relevant system and services, providing subject matter expertiseTeam management and capability buildingSupport the wider IT team, including overseeing recruitment, onboarding, development and performance management of team membersAble to influence in order to deliver effectively through those not directly line managingSupporting effective Information Asset Management for the teamOtherUse initiative and work independently as needed to deliver on requirements of the rolePrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsAble to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel, Teams, Outlook)Expert knowledge of GP clinical systems, including but not limited to SystmOne, EMIS and Medicus.Flexibility and evolving responsibilitiesAs the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSThe post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:ICB senior leadershipInformation Governance teamLocal Authority partnersNHS ProvidersNHSEI regional partnersOther system partners, such as VCFSE

Person Specification

Personal Attributes and Values

Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system

Strategy & Analysis

Essential

• Experience using proven programme service development and project management methodologies to ensure delivery
• Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership
• Experience scoping and delivering effective evaluations of projects and interventions, including understanding relevant data and evaluation tools and methods for formal and informal evaluations
• Enthusiasm for and experience of championing the critical role of technology and digitalisation in improving the efficiency and effectiveness of healthcare delivery and associated outcomes

Qualifications

Essential

• Educated to master degree level (relevant focus) or equivalent managerial experience
• Evidence of sustained commitment to continuing professional development

Partnerships & Communities

Essential

• Experience working across organisational boundaries in the development and delivery of projects
• Able to represent the organisation credibly and positively
• Able to effective influencing and challenge within areas of responsibility, escalating appropriately where necessary

Experience

Essential

• Experience of delivering complex and contentious change and transformation projects
• Expertise in clinical systems, including but not limited to SystmOne, EMIS and Medicus
• Ability to plan, lead and deliver clinical system training either face to face or virtually
• Experience in delivering general practice clinical system migrations
• Experience in developing a general practice clinical systems virtual training hub
• Experience working with the Electronic Referral Service (eRS)
• Knowledge of other clinical systems such as Clinisys, ICE

People & Culture

Essential

• Line management experience, including supporting individual development and addressing under-performance, when necessary
• Acts as a positive, compassionate and inclusive manager, demonstrating commitment to promoting diversity, inclusion and equality of opportunity
• A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise

Governance & Assurance

Essential

• Understanding of IG, GDPR. Confidentiality and Data Protection Act.
• Knowledge of national policy in relations to key NHS initiatives.

Person Specification Personal Attributes and Values Essential Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system Strategy & Analysis Essential Experience using proven programme service development and project management methodologies to ensure delivery Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership Experience scoping and delivering effective evaluations of projects and interventions, including understanding relevant data and evaluation tools and methods for formal and informal evaluations Enthusiasm for and experience of championing the critical role of technology and digitalisation in improving the efficiency and effectiveness of healthcare delivery and associated outcomes Qualifications Essential Educated to master degree level (relevant focus) or equivalent managerial experience Evidence of sustained commitment to continuing professional development Partnerships & Communities Essential Experience working across organisational boundaries in the development and delivery of projects Able to represent the organisation credibly and positively Able to effective influencing and challenge within areas of responsibility, escalating appropriately where necessary Experience Essential Experience of delivering complex and contentious change and transformation projects Expertise in clinical systems, including but not limited to SystmOne, EMIS and Medicus Ability to plan, lead and deliver clinical system training either face to face or virtually Experience in delivering general practice clinical system migrations Experience in developing a general practice clinical systems virtual training hub Experience working with the Electronic Referral Service (eRS) Knowledge of other clinical systems such as Clinisys, ICE People & Culture Essential Line management experience, including supporting individual development and addressing under-performance, when necessary Acts as a positive, compassionate and inclusive manager, demonstrating commitment to promoting diversity, inclusion and equality of opportunity A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise Governance & Assurance Essential Understanding of IG, GDPR. Confidentiality and Data Protection Act. Knowledge of national policy in relations to key NHS initiatives.

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)