Job summary

We are recruiting a full-time Neighbourhood Navigator to work across GP practices and Health and Wellbeing Hubs in North Kensington and Chelsea, with some practices along the Westminster border.

This is an exciting opportunity for someone passionate about improving health and wellbeing, reducing health inequalities and helping people access the care and support they need.

You will build trusting relationships with local people, understand their needs and provide personalised support to help them navigate health and social care services. You will connect individuals with community resources and practical and emotional support, with a particular focus on seldom-heard and vulnerable groups who face barriers to accessing services.

You will receive training and ongoing supervision, with opportunities to develop your skills across a range of health and wellbeing priorities.

This is a patient-facing, 37.5-hour-per-week role, offered on an 18-month fixed-term contract, with the possibility of extension.

You will be based at St Charles Centre for Health & Wellbeing and local GP practices. Your initial induction and shadowing will take place at Violet Melchett Health and Wellbeing Hub.

This is a five-day-a-week, fully site-based role. Remote or home working is not available for this role.

Main duties of the job

Your main responsibilities include:

• Building trusting relationships with individuals, listening to their needs and providing personalised, person-centred support.
• Helping them to navigate health and social care services, including supporting appointments, referrals and follow-up actions arising from GP consultations.
• Connecting individuals with local community groups, voluntary organisations and services through social prescribing and signposting.
• Supporting people to manage their health and wellbeing, including long-term conditions, healthy lifestyles and cardiovascular health.
• UndertakingCardio-renal-metabolic (CRM) screening activities, including blood pressure, waist circumference, weight and heart rhythm checks, alongside lifestyle questions that may result in referrals to services such as weight loss, smoking cessation, etc.
• Supporting key health priorities, including cardiovascular disease, diabetes, cardio-renal-metabolic health and improving early cancer screening uptake.
• Identifying unpaid carers and helping them access appropriate support.
• Working collaboratively with GP practices, clinical teams, community organisations, volunteers and other health and care professionals.
• Maintaining accurate patient records, recording referrals and outcomes, and contributing to service monitoring and evaluation.
• Supporting activities and wellness events within our Health and Wellbeing Hubs and Community Corner.
• Our aim is to help our community to live longer, healthier and happier lives.

About us

West London GP Federation works in partnership with 39 GP practices across five Primary Care Networks (PCNs), primarily based in the Royal Borough of Kensington and Chelsea, with some practices located along the Westminster border.

We work collaboratively with GP practices, health and social care partners and local communities to improve access to healthcare, support better health outcomes and reduce health inequalities.

Through our Health and Wellbeing Hubs and Neighbourhood Health Centres, we aim to bring services closer to local communities, helping people access the support they need to live healthier lives.

Our work focuses on delivering personalised, accessible and joined-up care, recognising that people's health and wellbeing are influenced by wider factors such as housing, financial circumstances, social isolation and lifestyle.

By working together with local organisations, community groups and healthcare professionals, we strive to ensure that individuals receive the right support at the right time, particularly those who may face barriers to accessing traditional health services.

Details

Date posted

09 November 2026

Pay scheme

Other

Salary

£34,428 a year 3.3% salary increase upon passing 6-month probation.

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

B0178-26-0020

Job locations

2B Hogarth Road

London

SW5 0PT

United Kingdom

Violet Melchett Clinic

30 Flood Walk

LONDON

SW3 5RR

United Kingdom

St. Charles Centre for Health and Wellbeing

Exmoor Street

LONDON

W10 6DZ

United Kingdom

Job description

Job responsibilities

Job Purpose

Neighbourhood Navigators play a vital role in helping people access the health and wellbeing support they need. You will build trusting relationships with local people, listen to what matters to them and provide personalised support to help them navigate the health and social care system.

The role aims to empower individuals to take an active role in managing their own health and wellbeing, with a particular focus on seldom-heard and vulnerable groups who may face barriers to accessing appropriate care and support.

West London GP Federation works with 39 GP practices across five Primary Care Networks (PCNs), primarily within the Royal Borough of Kensington and Chelsea, with some practices along the Westminster border. You will work alongside individual GP practices and support services through our Health and Wellbeing Hubs and Neighbourhood Health Centres.

You will receive training and ongoing supervision. Depending on PCN needs, your skills and service priorities, you may work across or specialise in one or more of the following areas:

• Listening to individuals' health and wellbeing needs and identifying barriers relating to finances, physical health, exercise, social isolation and other basic needs, connecting people with appropriate community resources.
• Helping individuals navigate the health and care system, including following up on non-clinical actions arising from GP appointments.
• Taking a holistic, person-centred approach to social prescribing, connecting people with community groups and services offering practical and emotional support.
• Supporting clinical leads to use population health data to proactively identify and support patients across priority areas, including Cardio-Renal-Metabolic (CRM) health, diabetes, early cancer diagnosis and screening, cardiovascular disease and hypertension.
• Undertaking cardiovascular screening within PCNs and at community outreach events.
• Supporting GP practices with CRM specifications and service delivery.

Major Responsibilities and Essential FunctionsPersonalised Care and Health Improvement

• Deliver personalised care and support across key health priorities, including CRM, diabetes, cardiovascular disease, hypertension, healthy lifestyles and long-term conditions.
• Help individuals improve their health and wellbeing through health and social care navigation and social prescribing.
• Support early cancer diagnosis by encouraging uptake of cervical, bowel, breast and prostate screening.
• Undertake cardiovascular screening clinics, including blood pressure, weight and heart rhythm checks, providing advice on cardiovascular health.
• Support patients to use decision aids and access evidence-based information to make informed choices about their care.
• Respond to queries, support appointment booking and provide clear information to help individuals manage their health and navigate services.
• Connect people with self-management education, peer support, community activities and interventions that promote independence and wellbeing.
• Liaise with clinical leads, GPs and practice teams, providing relevant updates and feedback.
• Maintain accurate patient records on SystmOne, including appropriate coding.

Social Prescribing and Health System Navigation

Work directly with individuals to:

• Identify and connect people with appropriate community groups, voluntary organisations and local services.
• Support patient pathways, including booking follow-up appointments, completing non-clinical administrative tasks following GP referrals and assisting with prescription collection where appropriate.
• Provide information about health, wellbeing and available services.
• Listen to individuals and ensure they are actively involved in identifying their support needs.
• Identify unpaid carers and connect them with appropriate local support.
• Receive referrals from GP practices, health and social care professionals and voluntary organisations, and proactively identify people who may benefit from support.
• Develop a strong knowledge of local health, care and community services to connect people with appropriate support.

Additional responsibilities:

• Support activities in Community Corner, ensuring the space is welcoming, tidy and organised.
• Provide cover for Community Corner when required and support the Health and Wellbeing Hub Partnerships and Development Manager with organising and delivering community events.
• Attend partnership meetings, on-site events and community outreach initiatives.
• Work alongside volunteers to extend the reach of neighbourhood navigation.
• Support the Senior Manager with volunteer training and induction within the Health and Wellbeing Hubs.
• Undertake administrative duties as required, including organising meetings, taking minutes and preparing information.

Data Collection and Monitoring

• Work sensitively with individuals, families and carers to collect information and monitor the impact of social prescribing on health and wellbeing.
• Encourage feedback and personal stories to demonstrate the impact of the service.
• Work with referral agencies to ensure accurate information is provided and monitor individual progress using a case management approach.
• Ensure social prescribing codes and referrals are accurately recorded on SystmOne in collaboration with GP practices.
• Use the JOY platform to record referrals, pathways and outcomes.

Confidentiality and Information Governance

The post-holder will have access to confidential information relating to patients, carers, colleagues, healthcare professionals and the organisations in which they work. They must respect individuals' privacy and ensure all information is handled securely and confidentially. Information must only be shared with authorised individuals in accordance with organisational policies, procedures and data protection requirements.

Professional Development

• Work with a named clinical lead or point of contact for advice, guidance and support.
• Take responsibility for ongoing personal and professional development, participating in training, learning and reviews of the role.
• Provide evidence of learning activities when required.
• Complete mandatory training and comply with organisational policies covering confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion, and health and safety.

Working Relationships and Other Responsibilities

• Build effective working relationships with GPs, practice teams and colleagues across the PCNs.
• Work collaboratively with care coordinators, social prescribing link workers, health and wellbeing coaches and other health and social care professionals.
• Demonstrate flexibility and undertake other reasonable duties appropriate to the role.
• Identify service gaps and opportunities for improvement, providing feedback to support service development and business planning.
• Contribute to initiatives promoting equality, diversity and the reduction of health inequalities.
• Follow GP practice and PCN policies and procedures and contribute to their wider objectives of improving primary care.

Supervision and Line Management

• You will be employed by West London GP Federation on behalf of the PCNs.
• A named clinical lead or point of contact will provide guidance, advice and supervision for your designated priority area.
• Day-to-day line management will be provided by a Senior Manager.

Person Specification

Candidates must have the right to work in the UK for the full duration of the 18-month fixed-term contract. Evidence of eligibility will be required before commencing employment.

Qualifications

• Educated to degree level or above Essential
• Qualification or background in health, social care or information and advice Desirable
• Motivational interviewing training Desirable

Experience

• At least six months' paid or voluntary experience in health, social care or information and advice Essential
• Experience working with volunteers Desirable
• Experience of person-centred planning Desirable

Skills and Knowledge

• Confident using computers, email, the internet, online searches and databases Essential
• Understanding of the wider determinants of health, including social, economic and environmental factors affecting health and wellbeing Essential
• Excellent verbal and written communication skills, including report writing Essential
• Ability to collect and record data to monitor service effectiveness Essential
• Ability to develop knowledge of local community services and support networks Essential
• Empathetic and supportive approach, with the ability to maintain appropriate professional boundaries Essential
• Flexibility, resilience and willingness to provide equitable coverage across the local community and patients visiting Violet Melchett Health and Wellbeing Hub Essential
• Tact, diplomacy and ability to build positive relationships with people from diverse backgrounds Essential

Contract and Working Arrangements

• Job type: Full-time, fixed-term contract
• Contract duration: 18 months, with possibility of extension
• Working hours: 37.5 hours per week, five days per week, Monday-Friday
• Working arrangements: Fully site-based and patient-facing. Remote or home working is not available.
• Locations: St Charles Centre for Health & Wellbeing and local GP practices. Initial induction and shadowing will take place at Violet Melchett Health and Wellbeing Hub.
• Benefits:NHSpension

Job description Job responsibilities Job PurposeNeighbourhood Navigators play a vital role in helping people access the health and wellbeing support they need. You will build trusting relationships with local people, listen to what matters to them and provide personalised support to help them navigate the health and social care system.The role aims to empower individuals to take an active role in managing their own health and wellbeing, with a particular focus on seldom-heard and vulnerable groups who may face barriers to accessing appropriate care and support.West London GP Federation works with 39 GP practices across five Primary Care Networks (PCNs), primarily within the Royal Borough of Kensington and Chelsea, with some practices along the Westminster border. You will work alongside individual GP practices and support services through our Health and Wellbeing Hubs and Neighbourhood Health Centres.You will receive training and ongoing supervision. Depending on PCN needs, your skills and service priorities, you may work across or specialise in one or more of the following areas:Listening to individuals' health and wellbeing needs and identifying barriers relating to finances, physical health, exercise, social isolation and other basic needs, connecting people with appropriate community resources.Helping individuals navigate the health and care system, including following up on non-clinical actions arising from GP appointments.Taking a holistic, person-centred approach to social prescribing, connecting people with community groups and services offering practical and emotional support.Supporting clinical leads to use population health data to proactively identify and support patients across priority areas, including Cardio-Renal-Metabolic (CRM) health, diabetes, early cancer diagnosis and screening, cardiovascular disease and hypertension.Undertaking cardiovascular screening within PCNs and at community outreach events.Supporting GP practices with CRM specifications and service delivery.Major Responsibilities and Essential FunctionsPersonalised Care and Health ImprovementDeliver personalised care and support across key health priorities, including CRM, diabetes, cardiovascular disease, hypertension, healthy lifestyles and long-term conditions.Help individuals improve their health and wellbeing through health and social care navigation and social prescribing.Support early cancer diagnosis by encouraging uptake of cervical, bowel, breast and prostate screening.Undertake cardiovascular screening clinics, including blood pressure, weight and heart rhythm checks, providing advice on cardiovascular health.Support patients to use decision aids and access evidence-based information to make informed choices about their care.Respond to queries, support appointment booking and provide clear information to help individuals manage their health and navigate services.Connect people with self-management education, peer support, community activities and interventions that promote independence and wellbeing.Liaise with clinical leads, GPs and practice teams, providing relevant updates and feedback.Maintain accurate patient records on SystmOne, including appropriate coding.Social Prescribing and Health System NavigationWork directly with individuals to:Identify and connect people with appropriate community groups, voluntary organisations and local services.Support patient pathways, including booking follow-up appointments, completing non-clinical administrative tasks following GP referrals and assisting with prescription collection where appropriate.Provide information about health, wellbeing and available services.Listen to individuals and ensure they are actively involved in identifying their support needs.Identify unpaid carers and connect them with appropriate local support.Receive referrals from GP practices, health and social care professionals and voluntary organisations, and proactively identify people who may benefit from support.Develop a strong knowledge of local health, care and community services to connect people with appropriate support.Additional responsibilities:Support activities in Community Corner, ensuring the space is welcoming, tidy and organised.Provide cover for Community Corner when required and support the Health and Wellbeing Hub Partnerships and Development Manager with organising and delivering community events.Attend partnership meetings, on-site events and community outreach initiatives.Work alongside volunteers to extend the reach of neighbourhood navigation.Support the Senior Manager with volunteer training and induction within the Health and Wellbeing Hubs.Undertake administrative duties as required, including organising meetings, taking minutes and preparing information.Data Collection and MonitoringWork sensitively with individuals, families and carers to collect information and monitor the impact of social prescribing on health and wellbeing.Encourage feedback and personal stories to demonstrate the impact of the service.Work with referral agencies to ensure accurate information is provided and monitor individual progress using a case management approach.Ensure social prescribing codes and referrals are accurately recorded on SystmOne in collaboration with GP practices.Use the JOY platform to record referrals, pathways and outcomes.Confidentiality and Information GovernanceThe post-holder will have access to confidential information relating to patients, carers, colleagues, healthcare professionals and the organisations in which they work. They must respect individuals' privacy and ensure all information is handled securely and confidentially. Information must only be shared with authorised individuals in accordance with organisational policies, procedures and data protection requirements.Professional DevelopmentWork with a named clinical lead or point of contact for advice, guidance and support.Take responsibility for ongoing personal and professional development, participating in training, learning and reviews of the role.Provide evidence of learning activities when required.Complete mandatory training and comply with organisational policies covering confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion, and health and safety.Working Relationships and Other ResponsibilitiesBuild effective working relationships with GPs, practice teams and colleagues across the PCNs.Work collaboratively with care coordinators, social prescribing link workers, health and wellbeing coaches and other health and social care professionals.Demonstrate flexibility and undertake other reasonable duties appropriate to the role.Identify service gaps and opportunities for improvement, providing feedback to support service development and business planning.Contribute to initiatives promoting equality, diversity and the reduction of health inequalities.Follow GP practice and PCN policies and procedures and contribute to their wider objectives of improving primary care.Supervision and Line ManagementYou will be employed by West London GP Federation on behalf of the PCNs.A named clinical lead or point of contact will provide guidance, advice and supervision for your designated priority area.Day-to-day line management will be provided by a Senior Manager.Person SpecificationCandidates must have the right to work in the UK for the full duration of the 18-month fixed-term contract. Evidence of eligibility will be required before commencing employment.QualificationsEducated to degree level or above EssentialQualification or background in health, social care or information and advice DesirableMotivational interviewing training DesirableExperienceAt least six months' paid or voluntary experience in health, social care or information and advice EssentialExperience working with volunteers DesirableExperience of person-centred planning DesirableSkills and KnowledgeConfident using computers, email, the internet, online searches and databases EssentialUnderstanding of the wider determinants of health, including social, economic and environmental factors affecting health and wellbeing EssentialExcellent verbal and written communication skills, including report writing EssentialAbility to collect and record data to monitor service effectiveness EssentialAbility to develop knowledge of local community services and support networks EssentialEmpathetic and supportive approach, with the ability to maintain appropriate professional boundaries EssentialFlexibility, resilience and willingness to provide equitable coverage across the local community and patients visiting Violet Melchett Health and Wellbeing Hub EssentialTact, diplomacy and ability to build positive relationships with people from diverse backgrounds EssentialContract and Working ArrangementsJob type: Full-time, fixed-term contractContract duration: 18 months, with possibility of extensionWorking hours: 37.5 hours per week, five days per week, Monday-FridayWorking arrangements: Fully site-based and patient-facing. Remote or home working is not available.Locations: St Charles Centre for Health & Wellbeing and local GP practices. Initial induction and shadowing will take place at Violet Melchett Health and Wellbeing Hub.Benefits:NHSpension

Person Specification

Experience

Essential

• Experience of working in health, social care, or information and advice provision, either in a paid or voluntary capacity (ideally at least six months).

Desirable

• - Experience of working with volunteers
• - Experience of person-centred planning and supporting individuals to identify and achieve their goals

Additional criteria

Essential

• Confident using computers, email, the internet, online searches and databases
• Understanding of the wider determinants of health, including social, economic and environmental factors affecting health and wellbeing
• Excellent verbal and written communication skills, including report writing
• Ability to collect and record data to monitor service effectiveness
• Ability to develop knowledge of local community services and support networks
• Empathetic and supportive approach, with the ability to maintain appropriate professional boundaries
• Flexibility, resilience and willingness to provide equitable coverage across the local community and Hubs in our patch
• Tact, diplomacy and ability to build positive relationships with people from diverse backgrounds

Qualifications

Essential

• Degree-level qualification or above (essential)

Desirable

• -Qualification in health or social care, or in information and advice provision
• -Training or qualification in motivational interviewing

Person Specification Experience Essential Experience of working in health, social care, or information and advice provision, either in a paid or voluntary capacity (ideally at least six months). Desirable - Experience of working with volunteers - Experience of person-centred planning and supporting individuals to identify and achieve their goals Additional criteria Essential Confident using computers, email, the internet, online searches and databases Understanding of the wider determinants of health, including social, economic and environmental factors affecting health and wellbeing Excellent verbal and written communication skills, including report writing Ability to collect and record data to monitor service effectiveness Ability to develop knowledge of local community services and support networks Empathetic and supportive approach, with the ability to maintain appropriate professional boundaries Flexibility, resilience and willingness to provide equitable coverage across the local community and Hubs in our patch Tact, diplomacy and ability to build positive relationships with people from diverse backgrounds Qualifications Essential Degree-level qualification or above (essential) Desirable -Qualification in health or social care, or in information and advice provision -Training or qualification in motivational interviewing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West London GP Federation

Address

2B Hogarth Road

London

SW5 0PT

United Kingdom

Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)

Employer details

Employer name

West London GP Federation

Address

2B Hogarth Road

London

SW5 0PT

United Kingdom

Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)