Job summary

1 x Service Manager (Clinical)

Band 8a | Work and Health Team | Birmingham, Wolverhampton and hybrid working

We are seeking an experienced registered healthcare professional to lead the clinical model for WorkWell, an early-intervention service supporting people whose health is placing their employment at risk, or who have recently left work because of ill health. You will make work as a health outcome central to delivery, ensuring participants receive evidence-based, person-centred assessment and coordinated support to remain in, return to or move towards good work.

What you will bring

You will be a registered nurse, mental health or learning disability nurse, or Allied Health Professional, with substantial specialist knowledge of vocational rehabilitation and experience of leading complex clinical service development across organisational boundaries. You will combine credible clinical leadership with strong programme delivery, analytical and influencing skills, and be able to translate evidence into practical pathways, standards and improvements. A commitment to reducing health inequalities, involving service users and working collaboratively across systems is essential.

This is an exciting opportunity to contribute to a high-profile pilot programme supporting the interface between work and health, while working with partners across the health and care system to improve outcomes for people, communities and services.

Main duties of the job

Your key delivery objectives:

Establish the clinical model: develop a consistent cluster-wide multidisciplinary approach, including vocational rehabilitation and effective links with Occupational Health, primary care and community services.

Embed safe, high-quality practice: implement robust clinical governance, safeguarding, escalation, supervision, audit and continuous-improvement arrangements across all delivery partners.

Integrate pathways: position WorkWell within neighbourhood health teams and build clear referral and onward-support routes across health, employment, local authority, employer and VCSE services.

Deliver measurable outcomes: improve participant access, experience, wellbeing, work retention and return-to-work outcomes, using performance insight and feedback to address inequalities and improve the service.

Build clinical capability: coordinate training, provide specialist advice and strengthen confidence among clinicians and partners in work-focused conversations and interventions.

Provide delivery assurance: maintain grip on quality, activity, risk, milestones and resources; hold partners to account and ensure delivery remains on time, within budget and aligned to agreed standards.

About us

Birmingham, the Black Country and Solihull Integrated Care Board (ICB) brings together the NHS, local councils and voluntary sector partners to support 2.7 million people. Our vision is to make the area the healthiest place to live and work by improving life chances and reducing inequalities.

As an employee, you will demonstrate our system values, champion inclusion and help address health inequalities so everyone can thrive. In return, the ICB offers a supportive, ambitious and inclusive workplace, with opportunities to develop and work with partners to deliver meaningful change.

The ICB is committed to a workforce that reflects the population of Birmingham, the Black Country and Solihull. We promote equality, diversity and inclusion and welcome applications from everyone who meets the role criteria, regardless of age, gender, disability, race, religion or sexual orientation.

The ICB is a registered Disability Confident Employer. We welcome applications from disabled people and will shortlist suitable applicants who meet the essential criteria.

Employees formally notified that they are at risk of redundancy within the organisation will receive priority consideration for this vacancyifthey meet therolesessential requirements.Thissupportsredeployment andhelps minimisecompulsory redundancies.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£57,528 to £64,750 a year

Contract

Fixed term

Duration

17 months

Working pattern

Full-time

Reference number

D9118-26-0071

Job locations

Black Country Integrated Care Board

Wolverhampton Civic Centre

St Peter's Square

Wolverhampton

WV1 1SH

United Kingdom

Birmingham & Solihull Integrated Care Board

Alpha Tower

Suffolk Street Queensway

Birmingham

B1 1TT

United Kingdom

Job description

Job responsibilities

Please refer to the full job description and person specification attached.

In carrying out your role, at least one of the agreed strategic anchors should be at the core of everything you do:

• Commissioning for Value and Outcomes
• Accelerating Neighbourhood Health at Pace
• Making the Best Use of Digital Solutions in our Pathways
• Financial Discipline / 2% Productivity
• Advancing Health Equity
• Integrated Partnership

Job Purpose:

We know that good quality work is critical to the economic, mental and physical health and wellbeing of all communities. We see the need for an integrated, whole-system approach to address health-related barriers to work that individuals face. The WorkWell Service will enable us to support those recently unemployed or at risk of unemployment through development of work well plans.

This post will lead on the delivery of the cluster WorkWell Service up to March 2029 working in partnership with Local Authorities, Primary and Community Care, DWP and Voluntary and Community Organisations. The post holder will work with partners to ensure the delivery of the WorkWell Service for up to 1500 people.

As a member of the senior team within the directorate the postholder will deputise for the Learning and Change Lead Work and Health Integration as and when required.

The Job holder will be accountable for:

Leading on clinical delivery of the WorkWell Service Managers to provide organisational assurance in the following areas:

• Governance ensuring the right people make the right decisions using the correct information.
• Transparency independent review and challenge for WorkWell Service delivery.
• Continuous Improvement central point for lessons learnt, supporting delivery partners to review and improve.
• Traceability managing all documentation, decisions etc. and spend, through a clear process and structure.
• Accountability holding Delivery Partners to account for project delivery and challenging non-delivery.

The role will support the development and delivery of a WorkWell Service, with a focus on the development of MDT approach, development of Vocational Rehabilitation approach including the development of strong links with Occupational Health services across the cluster. with respect to the delivery of plans agreed with the Joint Work and Health Directorate and System Governance. Accountable and reporting to the Learning and Change Lead for Work and Health Integration the post-holder will be required to work closely with partners to ensure the delivery of and continual development of a robust programme management framework, which ensures that service activities are well coordinated, closely monitored, accurately reported, remain on schedule to deliver on time/to budget and if not, are challenged appropriately. The WorkWell Service Project Manager will provide a pivotal role in helping embed a culture of continuous clinical improvement with the focus of work as an health outcome within the WorkWell Service to become an integral part of the services management and assurance framework. The post holder will also start the development of embedding the services within the Neighbourhood health teams and associated stakeholders.

The post holder will support the SRO and the project team to ensure that their workstreams are planned and managed effectively and take the lead in their successful delivery.

• Lead on management and delivery of the WorkWell service
• Development of the cluster wide MDT approach and other associated clinical interventions.
• Liaise with appropriate partners across the system and build relationships to support partnership working
• Develop and implement a management information approach to ensure information is properly managed and performance reported and best practice is shared across the team, Directorate and delivery partners
• Take a lead in the coordination of training & development for relevant clinicians to promote the services.
• Oversight and management of service budgets

The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

Job description Job responsibilities Please refer to the full job description and person specification attached.In carrying out your role, at least one of the agreed strategic anchors should be at the core of everything you do: Commissioning for Value and OutcomesAccelerating Neighbourhood Health at PaceMaking the Best Use of Digital Solutions in our PathwaysFinancial Discipline / 2% ProductivityAdvancing Health EquityIntegrated PartnershipJob Purpose:We know that good quality work is critical to the economic, mental and physical health and wellbeing of all communities. We see the need for an integrated, whole-system approach to address health-related barriers to work that individuals face. The WorkWell Service will enable us to support those recently unemployed or at risk of unemployment through development of work well plans.This post will lead on the delivery of the cluster WorkWell Service up to March 2029 working in partnership with Local Authorities, Primary and Community Care, DWP and Voluntary and Community Organisations. The post holder will work with partners to ensure the delivery of the WorkWell Service for up to 1500 people.As a member of the senior team within the directorate the postholder will deputise for the Learning and Change Lead Work and Health Integration as and when required.The Job holder will be accountable for:Leading on clinical delivery of the WorkWell Service Managers to provide organisational assurance in the following areas:Governance ensuring the right people make the right decisions using the correct information.Transparency independent review and challenge for WorkWell Service delivery.Continuous Improvement central point for lessons learnt, supporting delivery partners to review and improve.Traceability managing all documentation, decisions etc. and spend, through a clear process and structure.Accountability holding Delivery Partners to account for project delivery and challenging non-delivery.The role will support the development and delivery of a WorkWell Service, with a focus on the development of MDT approach, development of Vocational Rehabilitation approach including the development of strong links with Occupational Health services across the cluster. with respect to the delivery of plans agreed with the Joint Work and Health Directorate and System Governance. Accountable and reporting to the Learning and Change Lead for Work and Health Integration the post-holder will be required to work closely with partners to ensure the delivery of and continual development of a robust programme management framework, which ensures that service activities are well coordinated, closely monitored, accurately reported, remain on schedule to deliver on time/to budget and if not, are challenged appropriately. The WorkWell Service Project Manager will provide a pivotal role in helping embed a culture of continuous clinical improvement with the focus of work as an health outcome within the WorkWell Service to become an integral part of the services management and assurance framework. The post holder will also start the development of embedding the services within the Neighbourhood health teams and associated stakeholders.The post holder will support the SRO and the project team to ensure that their workstreams are planned and managed effectively and take the lead in their successful delivery.Lead on management and delivery of the WorkWell serviceDevelopment of the cluster wide MDT approach and other associated clinical interventions.Liaise with appropriate partners across the system and build relationships to support partnership workingDevelop and implement a management information approach to ensure information is properly managed and performance reported and best practice is shared across the team, Directorate and delivery partnersTake a lead in the coordination of training & development for relevant clinicians to promote the services.Oversight and management of service budgets The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

Person Specification

Mobility

Essential

• Ability to travel across sites

Personal Qualities

Essential

• Used to working in a busy environment.
• Adaptability, flexibility and ability to cope with uncertainty and change.
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
• Professional calm and efficient manner.
• Effective organiser, influencer and networker.
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
• You always conduct yourself in a caring and considerate manner.
• You are respectful to others and listen to others.
• You operate with openness and honesty and ensure you are approachable in conducting your role.
• Professionalism and understanding difference is key.

Qualifications

Essential

• Registered health care professional RGN / RMNH/LD / Allied Health Professional
• Extensive knowledge of specialist areas (Vocational Rehabilitation), acquired through postgraduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent
• Educated to Master's level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
• Demonstrable evidence of continued professional development.
• Project Management course or qualification or equivalent experience
• Comprehensive knowledge of project principles, techniques and tools

Experience

Essential

• Significant experience of successfully operating in a politically sensitive environment.
• Demonstrated experience of co-ordinating projects in complex and challenging environments.
• Experience of managing risks and reporting.
• Experience of drafting briefing papers and correspondence at SMT level.
• Specialist knowledge in relation to programme and project management.
• Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
• Numerate and able to understand complex financial issues combined with deep analytical skills.
• Demonstrated capability to act upon incomplete and complex information, using experience to make inferences and decision making
• Experience of setting up and implementing internal processes and procedures.
• Working knowledge of Microsoft Office with intermediate keyboard skills.

Desirable

• Experience of monitoring budgets and business planning processes.
• Understanding of the wider public sector including primary care and employment and skills.
• Demonstrated experience in a Healthcare or Employment and Skills environment.

Skills and Abilities

Essential

• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
• Experience of creating and giving presentations to a varied group of internal and external stakeholders Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Provide and receive highly complex, sensitive and contentious information; agreement or co-operation required
• Present complex, sensitive or contentious information to large groups.
• Experience of making complex presentations to clinicians and managers.
• Experience of preparing Board level reports .
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
• Experience of setting up and implementing internal processes and procedures.
• Putting the long-term health, social care and well-being needs of the population first (system first).
• Working collaboratively with other leaders to achieve
• excellence in everything we do in the ICB.
• Holding myself and others to account for delivering better outcomes.
• Being inclusive, supportive and empowering at all times.
• Engaging and enabling those working towards the aims we have as a collective.

Equality, Diversity and Inclusion

Essential

• The promotion of equality of opportunity and good working relations (providing practical leadership).
• A demonstrable understanding of equality, diversity and inclusion with evidence of personal impact in these areas

Person Specification Mobility Essential Ability to travel across sites Personal Qualities Essential Used to working in a busy environment. Adaptability, flexibility and ability to cope with uncertainty and change. Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions. Professional calm and efficient manner. Effective organiser, influencer and networker. Demonstrate a strong desire to improve performance and make a difference by focusing on goals. You always conduct yourself in a caring and considerate manner. You are respectful to others and listen to others. You operate with openness and honesty and ensure you are approachable in conducting your role. Professionalism and understanding difference is key. Qualifications Essential Registered health care professional RGN / RMNH/LD / Allied Health Professional Extensive knowledge of specialist areas (Vocational Rehabilitation), acquired through postgraduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent Educated to Master's level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area. Demonstrable evidence of continued professional development. Project Management course or qualification or equivalent experience Comprehensive knowledge of project principles, techniques and tools Experience Essential Significant experience of successfully operating in a politically sensitive environment. Demonstrated experience of co-ordinating projects in complex and challenging environments. Experience of managing risks and reporting. Experience of drafting briefing papers and correspondence at SMT level. Specialist knowledge in relation to programme and project management. Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement. Numerate and able to understand complex financial issues combined with deep analytical skills. Demonstrated capability to act upon incomplete and complex information, using experience to make inferences and decision making Experience of setting up and implementing internal processes and procedures. Working knowledge of Microsoft Office with intermediate keyboard skills. Desirable Experience of monitoring budgets and business planning processes. Understanding of the wider public sector including primary care and employment and skills. Demonstrated experience in a Healthcare or Employment and Skills environment. Skills and Abilities Essential Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required. Experience of creating and giving presentations to a varied group of internal and external stakeholders Ability to analyse very complex issues where material is conflicting and drawn from multiple sources. Provide and receive highly complex, sensitive and contentious information; agreement or co-operation required Present complex, sensitive or contentious information to large groups. Experience of making complex presentations to clinicians and managers. Experience of preparing Board level reports . Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly. Experience of setting up and implementing internal processes and procedures. Putting the long-term health, social care and well-being needs of the population first (system first). Working collaboratively with other leaders to achieve excellence in everything we do in the ICB. Holding myself and others to account for delivering better outcomes. Being inclusive, supportive and empowering at all times. Engaging and enabling those working towards the aims we have as a collective. Equality, Diversity and Inclusion Essential The promotion of equality of opportunity and good working relations (providing practical leadership). A demonstrable understanding of equality, diversity and inclusion with evidence of personal impact in these areas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Black Country Integrated Care Board

Address

Black Country Integrated Care Board

Wolverhampton Civic Centre

St Peter's Square

Wolverhampton

WV1 1SH

United Kingdom

Employer's website

https://blackcountry.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Black Country Integrated Care Board

Address

Black Country Integrated Care Board

Wolverhampton Civic Centre

St Peter's Square

Wolverhampton

WV1 1SH

United Kingdom

Employer's website

https://blackcountry.icb.nhs.uk/ (Opens in a new tab)