Job description

Job responsibilities

• Provide accurate and efficient administrative support to the Workforce Information Team in maintaining workforce information systems to enable accurate workforce reporting across the Trust.
• Provide first-line guidance and support for system users, escalating issues to the Workforce Analyst or E Roster Adviser or or Workforce Information Manager as appropriate.
• Provide basic HR advice on people related policies and practices.
• Take direction from other members of the Workforce Information team relating to the maintenance, support and development of the system.
• Provide general administrative support to the People Services team, and for workforce information related meetings and forums, as directed.
• Liaise with IT, Payroll and People Services to ensure data cleansing and system alignment to realise maximum efficiency of the system.
• Develop and maintain a wide-ranging knowledge of the workforce information systems.
• Escalate to the Workforce Analyst, ERoster Adviser or Workforce Information Manager where system guidelines are not being applied correctly or in line with Trust procedure.
• Ensure the Trusts Information Governance policy and Data Protection Act are strictly followed when managing sensitive information.
• Liaise directly with senior managers, as well as software providers to resolve system issues in a timely manner to ensure there is a comprehensive and coordinated approach to resolution.
• Manage own workload on a daily basis within the constraints of a help desk environment, referring to the Workforce Analyst, ERoster Adviser or Workforce Information Manager as necessary.

Person Specification

Person specification criteria

Essential

• NVQ Level 3 in Business Management or equivalent experience.
• Evidence of continuous professional development.
• Experience in a customer service environment.
• Good understanding of IT and Microsoft Office applications.
• Understanding of the principles of workforce information systems.
• Effective oral and written communication skills with all levels of colleagues in the organisation
• Able to communicate routine information, using persuasive skills
• Able to provide training to system end users
• Attention to detail and accurate, timely data input
• Excellent customer service skills
• Able to analyse and troubleshoot queries, determining the best course of action to resolve, escalating more complex issues appropriately
• Able to contribute effectively to a team and personal development
• Self motivated and positive approach
• Able to manage own workload and meet strict deadlines, ensuring routine work is planned in
• Adaptable/flexible
• Demonstrates professional behaviour and approachable

Desirable

• Experience in an administrative capacity, dealing with a wide variety of people and tasks
• Experience of workforce information systems.
• Experience of data entry.
• Experience of working in the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Alder Hey Children's NHS Foundation Trust

Address

Alder Hey Children's Hospital / Innovation Park, Edge Lane

Liverpool

L12 2AP

United Kingdom

Employer's website

https://alderhey.nhs.uk/ (Opens in a new tab)